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Customer Experience Management | N2Growth Blog

N2Growth Blog

I was recently asked the following question: “What is the difference between CRM and CEM, or is there any difference between the two?&# In a previous post I addressed the practice of Customer Relationship Management (CRM) in fairly great detail. As most of you know I am a huge fan of well conceived CRM initiatives.

Blog 304
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Hiring (not Firing) for Soft Skills – TTI Success Insights

Chart Your Course

Let’s say a candidate you’re considering has been using your CRM system for most of her career. How agile will she be in adapting to change if the company were to switch CRM systems, and does she posses the initiative in learning and implementing new technologies that comes from having the well developed skill of continuous learning?

Skills 133
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The Top Six Benefits of an Online MBA

Strategy Driven

Maybe you can recommend a CRM system or an AI-driven analytics platform. No matter what career path you’re on, an online MBA can undoubtedly benefit you. These skills will help you not only in your MBA course but also in your professional life. You’ll be able to apply relevant technology in your professional life.

Class 98
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The biggest thing sales leaders overlook: SALES!

Strategy Driven

I’m an outside salesman who spends countless hours filling in itineraries, CRM notes, and reports. You seem to be doing the right thing – INCREASING SALES, and having the best year of your career. You’re using CRM as an accountability tool, rather than a sales tool. It describes my situation to a tee. Very frustrating.

CRM 50
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Salespeople have questions. Jeffrey has answers.

Strategy Driven

Every salesperson who has a CRM – SalesForce.com , Microsoft Dynamics, whatever it is – is required to put stuff into their computer on an everyday basis for every sales call they make and there’s one universal truth about it: they all can’t stand it. Do I need two different approaches? Gerhard, No. Ask your vendors.

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Adding Value: A Gentle Reminder

QAspire

I read something similar to this in a management book related to CRM. This was a nice post to share on weekend!Thanks Thanks Tanmay and have a great weekend. Regards, Jay Chhaya By Anil Kumar, July 30, 2010 @ 8:42 am Perfectly said. Best, Tanmay Other Links to this Post RSS feed for comments on this post.

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Social Media Demystified

N2Growth Blog

Having advanced keyword search tools (knowing when someone's talking about you or your product), identifying key influencers (say, on a Twitter list), and really looking at social media through a CRM lens (vv. using a dashboard tool like CoTweet or Hootsuite) can all address the "scale" challenges.

Media 382