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Customer Experience Management | N2Growth Blog

N2Growth Blog

I was recently asked the following question: “What is the difference between CRM and CEM, or is there any difference between the two?&# In a previous post I addressed the practice of Customer Relationship Management (CRM) in fairly great detail. As most of you know I am a huge fan of well conceived CRM initiatives.

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The Top Six Benefits of an Online MBA

Strategy Driven

You’ll also learn how to use analytics tools like Tableau and PowerBI. Maybe you can recommend a CRM system or an AI-driven analytics platform. No matter what career path you’re on, an online MBA can undoubtedly benefit you. These skills will help you not only in your MBA course but also in your professional life.

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Salespeople have questions. Jeffrey has answers.

Strategy Driven

How would you approach the market of sales professionals and sales management? But if you could get them to record something on their laptop immediately, like a two minute, this goes here, this goes here, and you could actually do their CRM entering for them… Oh baby! Do I need two different approaches? Gerhard, No. Go Phillies!

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Social Media Demystified

N2Growth Blog

Having advanced keyword search tools (knowing when someone's talking about you or your product), identifying key influencers (say, on a Twitter list), and really looking at social media through a CRM lens (vv. using a dashboard tool like CoTweet or Hootsuite) can all address the "scale" challenges. Best wishes Sir.

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Where There’s a Why, There’s a Way

Harvard Business Review

Regardless, good grades get you into college, and knowing how to work gets you into a happy life.” When you are young, or when your why is non-existent or has gone missing, which happens to most of us at some juncture in our business or career, it may be that you just need to move forward. Once we know our why, there will be a how.

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Why You Should Put a Little More Thought into Your Out-of-Office Message

Harvard Business Review

How to Negotiate for Vacation Time. I’ve received literally tens of thousands of these over the course of my career. In the meantime, for our clients I wanted to share this article with you on tricks that can help you get the most from our CRM system. You and Your Team Series. The Data-Driven Case for Vacation.

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What It Takes to Become a Great Product Manager

Harvard Business Review

A PM with a high EQ has strong relationships within their organization and they have a keen sense of how to navigate both internal and external hurdles to ship a great product. The best PMs know how to push hard on the right priorities, with urgency, but without conveying a sense of panic or stress.