Strategy Driven

OCTOBER 16, 2013

We remained steadfastly committed to having all our staff from custodians, plumbers, and bus drivers to engineers, architects, and finance directors, trained in the culture we wanted to create and the culture we expected each of our people to honor. This involved several more years and another 1,800 people, 60% of whom were union employees.

Leadership 64

Leadership Training Peer Review Budgeting 64

Harvard Business Review

JULY 19, 2017

For example, when participants in one of the studies were presented with a season’s worth of statistics for a star athlete who had logged worse numbers than usual, the participants were quick to conclude that the player’s career had begun an irreversible downward spiral.

Champy 8

Champy Hammer McKinsey Participative 8

Harvard Business Review

SEPTEMBER 5, 2013

So large-scale re-engineering programs, productivity drives, and changes to the incentive system are unlikely to work: they can easily be resisted, ignored or gamed. Since taking the job four years ago, he has sought ways of giving greater responsibility to his 80-person division of software engineers. Lead by example.

Productivity 8

Productivity Products Short-term Peer Review 8