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10 Elements of an Outstanding Customer Service Culture

Skip Prichard

As someone who has spent their career going inside organizations that do customer service extremely well – from Nordstrom, USAA, Southwest Airlines, Zappos , L.L. A commitment to ongoing improvement via customer service training and retraining, from orientation (onboarding) onward.

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Top Leadership Bloggers’ Recent Best Posts

Michael Lee Stallard

Moving Forward In An Uncertain World posted at Epic Living – Leadership Development Career Management Training Executive Life Coaching Author. Anna Smith presents Inspire The World – A Recipe posted at WDYWFT Blog , saying, “A post on how to bake an inspiration cake. Just in time for the holiday season.&#

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90 Ways to Quickly Improve Your Business Leadership

Lead from Within

Create a personal mission statement. As a leader is it important to have a personal sense of mission crafted into something you can reflect on daily and measure your performance against. As a leader you have to know how to take risks. Very few understand why or how to prevent it. How to Succeed as A New Leader.

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How Social Entrepreneurs Can Have the Most Impact

Harvard Business Review

You can find the answer to the timing question nestled among the facts that David Bornstein lays out in the preface to his book, How to Change the World. Civic Ventures had recently released its first survey of baby boomers and found at least half were interested in “ encore careers ” helping others. In the broader U.S.

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Drinking the Talent Kool-Aid | N2Growth Blog

N2Growth Blog

Even worse is when those sound-bites are used in an attempt to make statements which embolden a corporate position that doesn’t really even exist to begin with. He was constantly cautioning about short-term hires, and believed that you shouldn’t hire anyone whom you couldn’t keep and develop over the long haul.

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One Sentence Engagement? (Kevin Kruse)

Let's Grow Leaders

That single sentence encapsulates the “why” and the “how” based on two decades of studying and applying the principles of engagement. To foster growth … it’s not about corporate training programs and annual performance appraisals. It’s about having career path conversations (i.e.,

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How To Help Your Employees Click More At Work

Eric Jacobson

Saturday, June 19, 2010 How To Help Your Employees Click More At Work Research from universities around the country show that employees who "click" with each other at work have more career success. "Great Places To Work" Employee Perks New Book Shows You How To Set A Goal And Then Reac. Don't Praise.

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