Harvard Business Review

DECEMBER 21, 2011

Besides front-line people who know how things work today and process improvement experts who know how they could work tomorrow, I'd want team members who could contribute to improvements that would stick. If you do Six Sigma in isolation, the work force doesn't have time to implement the changes.".

Six Sigma 14

Six Sigma Skills Team Compliance 14

Harvard Business Review

SEPTEMBER 21, 2012

A bachelor's degree used to provide enough basic training to last a career. And it's not only white-collar, college-driven careers that will suffer rapid skills obsolescence. Think of how new metering systems and motion sensors suddenly require highly technical skills from contractors, plumbers and electricians.

Skills 17

Skills Six Sigma Supply Chain Education 17

Harvard Business Review

FEBRUARY 26, 2014

What I would offer, instead, are some ways to think about the problem, some guiding principles to keep in mind over the long haul of a career: Be realistic about work. At Quest Diagnostics, we turned things around, in part, by adopting Six Sigma, which aims at a standard of perfection. Expect to fall short some of the time.

Career 18

Career Six Sigma Deming Advice 18