Problems build up and workplace conflicts arise. Your relationship with your co-worker suffers, you feel ineffective, and you both are less productive.
No one wants to go into a tenuous situation blind and fumbling for words. Rather than shy away from difficult situation or conversation. "THE CONFLICT RESOLUTION PHRASE BOOK" is the ideal resource to help anyone prepare for and prevail in these situations.
Human resource experts, Barbara Mitchell and Cornelia Gamlem, offer this hands-on component to arm readers with the words, tactics, and language necessary to resolve even the most difficult situations.
You can always say this..."If I could solve all the problems myself, I would." Thomas Edison
There are phrases that can be used in a wide variety of different situations, including when you want to focus on the facts, manage emotions, or simply apologize for a mistake or for stepping on someone's toes. Phrases and questions will help you navigate the murky waters when dealing with conflict.
They can diffuse anger and build stronger working relationships.
Source: Barbara Mitchell: The Conflict Resolution Phrase Book: 2,000+ Phrases For Any HR Professional, Manager, Business Owner, or Anyone Who Has to Deal with Difficult Workplace Situations