Managing people is the most challenging part of any leader's job. And that job's not getting any easier.
Experienced human resource professionals and consultants, Barbara Mitchell and Cornelia Gamlem, share their 30+ years of first-hand experience in their completely revised and expanded, "THE BIG BOOK OF HR".
This reference guide provides any business owner, manager, or HR professional with the most current information to get the most from their talent...from strategic HR-related issues to the smallest tactical detail of managing people.
A workplace conflict is a condition between or among workers whose jobs are interdependent, who are angry or frustrated, who perceive the other(s) as being at fault, and who act in ways that cause a business problem. Constant changes in today's workplace can fuel workplace conflict.
Less hierarchical structures and a focus on teams require a more collaborative environment but provide a greater opportunity for differences.
Conflict is not always negative. Conflict is often growth that is trying to happen. Distinguishing the differences between negative and positive conflict is the first step in moving to collaboration. In good conflict, relationships and the resolution process are valued. The resolution process involves three steps: Acknowledge it, assess it, and address it.
Source: Barbara Mitchell: The Big Book of HR, Revised and Updated Edition