Britain’s Patient-Safety Crisis Holds Lessons for All
Harvard Business Review
OCTOBER 17, 2013
I offer three recommendations to ensure that we keep these promises to those who depend on our leadership. Earlier in my career, I had the chance to visit leaders such as Jack Welch (GE), Paul O’Neill (Alcoa), and Ralph Larsen (Johnson & Johnson). The failures of leadership at Mid Staffs had to do with attention.
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