Remove Career Remove Leadership Remove Root Cause Analysis Remove Technology
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Are These Systems Serving or Subverting Organization Results?

The Practical Leader

“The 85/15 Rule” emerged from decades of root cause analysis of service/quality breakdowns. About 85% of the time the fault is caused by the system, processes, structure, or practices of the organization. The differences flow from the leadership team’s values and assumptions about people.

System 52
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Can GM Make it Safe for Employees to Speak Up?

Harvard Business Review

“The phenomenal number of interacting parts, interacting people and continuing changes in technology mean that we will always have failures, full stop.” First, Maryann Keller, a former auto analyst, notes that, historically, GM hasn’t invested in root-cause analysis. It’s not my job.”

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Identifying Root Causes Beats Quick Fixes Every Time

Frank Sonnenberg Online

How about sponsoring technology for a school so the students have better tools for learning…or sponsoring internships for female students or students from underprivileged areas so they are exposed to a business setting at a young age and inspired by working in that environment?

Diversity 137