Customer Loyalty

Coaching Tip

In his book, THE CUSTOMER LOYALTY LOOP, Fleming offers proven secrets for building a systematic (and replicable) process to acquire loyal customers who will become evangelists for your business. . Source: Noah Fleming: The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions. Books Business Coaching Career Communication Current Affairs Memes Self-Awareness Success Tips What is Work life customers psychology strategic marketing

Leadership & Loyalty | N2Growth Blog

N2Growth Blog

One of the things I tend to value most is loyalty. In fact, there are few things I loathe more than gravy trainers, fare weather friends, gossips and others that display a lack of loyalty. In today’s post I’ll examine the value of loyalty as it relates to leadership.

Training Improves Loyalty in Organizations

First Friday Book Synopsis

Loyalty in organizations has become a premium over the past twenty years. Training has become a factor that increases… Read More Training Improves Loyalty in Organizations. Karl's blog entries compensation employers and employee Korn Ferry Hay Group loyalty motivating factors personal career developmnet training workplace loyaltyIt has been a two-way street, with employees chasing employers for first place status in disloyalty.

Stop Measuring Employee Loyalty By Tenure: 5 Steps to Creating a Boomerang Culture

Great Leadership By Dan

Employees today know that they can’t count on a company to take care of them, and that they need to craft their own career with building blocks of job experiences that keep them relevant, and increasingly valuable. culture Lee Caraher loyalty the Boomerang Principle

Loyalty vs. Tenure | N2Growth Blog

N2Growth Blog

If your organization confuses loyalty and tenure there is trouble on the horizon…If your business rates tenure higher than performance as a measure for employee evaluation, it is time for you to consider updating your talent management practices and procedures.

Building Customer Loyalty :: Women on Business

Women on Business

How do I build customer loyalty? I earn loyalty by giving it. Loyalty has to be intentional and designed. Delighting customers doesn’t build loyalty.

Leadership and Loyalty: Why It Must Start Within You

C-Level Strategies

Everyone who attends the conference knows that their career (and, in many ways, their life) will change dramatically over the next year because of the influence the people they meet will have on them during the course of the three-day event. The New Loyalty and Leadership.

The Personal Strength of Loyalty - The Glue of Relationships

Building Personal Strength

One force that strengthens relationships is a dynamic we refer to as loyalty. His most recent act of loyalty was to restructure our credit to our advantage, to help us thrive during the recession. So loyalty is earned, and it’s a two-way street.

Reprise: The Career Manifesto


If you cannot give your boss basic loyalty, either report the weasel to the proper authorities or be gone. I wrote this several years ago and Hugh MacLeod at was kind enough to publish it as part of his manifesto series: 1. Unless you’re working in a coal mine, an emergency ward, or their equivalent, spare us the sad stories about your tough job. The biggest risk most of us face in the course of a day is a paper cut. Yes, your boss is an idiot at times. So what? (Do

Career 118

How to Use a Career Page to Positively Show off Culture to Candidates

Chart Your Course

The Harvard Business Review reports culture directly impacts employee satisfaction, job performance, business creativity, commitment and loyalty, retention and absenteeism, and — perhaps the most important quality to executives — the bottom line.

Career 141

Hiring a hitman? Now that's extreme employee loyalty. | RoundtableTalk

Roundtable Talk

Now that’s extreme employee loyalty. For the past few years, many organizations have been wringing their hands about the rapidly declining sense of employee loyalty (gee, I wonder why?). Now that’s employee loyalty to the extreme. Now that’s extreme employee loyalty.

Loyalty - Be There for the People Who Are Important to You

Your Voice of Encouragement

skip to main | skip to sidebar Monday, January 11, 2010 Loyalty - Be There for the People Who Are Important to You Its not easy to be true to your relationships when people you care about are going through tough times.

Your career will soar if you avoid leaders’ #1 blind spot

Michael Lee Stallard

Many leaders unknowingly sabotage their careers by wrongly assuming their employees are actively engaged in their work. Organizations with high-engagement scores have customer loyalty numbers that are twice the level of organizations with average employee-engagement scores. Help Employees Achieve their Career Aspirations. The best leaders take time to get to know their employees and find out what their employees hope to achieve in their careers.

Career 194

5 Tips on How to become a Better Boss

Career Advancement

You’ll be the kind of boss who inspires tremendous loyalty, innovation, and respect from his people.”. Your loyalty to them will increase their loyalty to you. Help your employees craft their career plans , envisioning the future of their dreams.

Tips 167

The Fine Line Between Friendship and Leadership

Lead from Within

Loyalty. Loyalty requires responsibility and commitment. Lead From Within: As leaders, let’s cultivate relationships were we match their efforts, respect their hustle, support their ambition, protect their heart, value their loyalty and uplift their spirits.

Will Moneyball Analytics Kill Loyalty and Leadership?

Harvard Business Review

The cultural values of loyalty and leadership are being redefined by the economic value of forecasting methodologies (PDF). Future potential matters (much) more than past performance. That's the new quantitative consensus reshaping professional sports worldwide.

The Gift That Keeps On Giving

Lead from Within

So give from the heart to those who need to receive the most: To those who feel betrayed, give the gift of loyalty. Love Loyalty Pain Safety Vulnerable When it comes to giving gifts, we all think about things we can purchase or make.

The Most Frustrating Mistake Managers Make

Let's Grow Leaders

Somehow they think this approach will inspire loyalty and translate to results. Authenticity & Transparency Career & Learning Communication Energy & Engagement empowerment leading with power making a difference power servant leadership

What Do You Like Most About Your Job?

Let's Grow Leaders

But as I listened, I was struck by the stark contrast between what was wrong and the deep loyalty to stay that went way past trappings of salary or benefits. Authenticity & Transparency Career & Learning Communication Energy & Engagement

Why do some talented executives fail?

Coaching Tip

In their book, Maximum Success: Changing the Twelve Behavior Patterns That Keep You From Getting Ahead , James Waldroop and Timothy Butler identify twelve behavior patterns--what they call "Achilles' heels" — that can harm, or seriously hinder, a person's career development.

What Millennials Need To Know To Survive In Today’s Marketplace.

Rich Gee Group

Offer solid development opportunities which will instill the loyalty we’ve seen erode over the last few decades. Millennials will work hard if you develop the skills they need to advance and improve their long-term career prospects. There is no job for life anymore. .

5 Things to Do When Your Team is Downsized

Let's Grow Leaders

” In fact, there was one dark period of my career that I received that call every quarter for 2 years. Besides being the right thing to do for the impacted employees, it will go a long way in building trust and loyalty with those who remain.

Team 249

Leadership in Healthcare

Coaching Tip

Books Business Coaching Career Current Affairs Health Leadership Success Tips Web/Tech Women Work life customers employee engagement healthcare healthcare leadership organization patients second-class citizens tagging indicators To Paul Spiegelman and Britt Berrett, there''s a problem.

One Common Interviewing Mistake That Will Cost You the Job

Let's Grow Leaders

Before starting LGL, I made a career of dramatic cross-functional moves within Verizon- but I didn’t apply for them all at the same time. Career & Learning how to get the job you want how to interview how to land your dream job interviewing skillsMy phone rang.

Cost 196

First Impressions Win Hearts and Minds

Coaching Tip

Source: Helio Fred Garcia: Power of Communication, The: Skills to Build Trust, Inspire Loyalty, and Lead Effectively. Books Business Coaching Career Communication Leadership Memes Self-Awareness Success Tips Work life audiences communication skills gestures Nonverbal cues speech table stakes visual cues winning hearts and mindsLeaders can't succeed if they aren't good communicators and more often than not, leaders don't even know that their communication skills need polishing.

Chick-Fil-A’s “Golden Rule Approach To Business”

The Idolbuster

In his book The Loyalty Effect , Frederick Reichheld, head of Bain Consulting’s loyalty practice, and inventor of the Net Promoter Score, has built a career showing that businesses that put people first have better financial returns, at least in certain industries. Reishheld argues that often a loyalty culture, i.e. one that values long term relationships with employees, customers, and investors is a productive business strategy.

How to Explain a Career That Looks Stalled

Harvard Business Review

Sometimes it’s loyalty to co-workers at a company you’ve outgrown, or maybe you spent a long time thinking you were just about to get promoted… but never got the call. When asked about your learning, your challenges, and your career plan, your answer cannot be a variant on “I played it safe.”. Discuss valid reasons such as wanting to see a project to its conclusion, team loyalty, picking the best time to make a career change. Career planning

The Connected Mobility of the Millennial Generations

Coaching Tip

If they want loyalty, and expressed it as such, they would say it is your loyalty to them. Books Business Coaching Career Communication Current Affairs Memes Self-Awareness Web/Tech advertising earned media Facebook Internet U.S. By now we are all familiar with the plight of the Gen Y/millennial generation, those born after 1980. They have little or no savings. A third still live with their parents. Those with jobs are often underemployed and underpaid.

High Performing Employees

Career Advancement

If he gave them more, he’d increase their loyalty. If your high-performing employees don’t know your succession plan (or if you need to create one), they’re probably thinking about other career moves they can make. Support Flexible Career Paths.

To Boost Your Career, Get to Know Your Boss’s Boss

Harvard Business Review

But there’s another person who often has just as much influence over your career: your boss’s boss. “The more you are known and respected by people above you, the better off you are from a career standpoint,” says Priscilla Claman, the president of Career Strategies, a Boston-based consulting firm and a contributor to the HBR Guide to Getting the Right Job. ” Show that you care about your company and that you are serious about your career.

Bond 12

How to Become Indispensable to Your Clients

Michael Lee Stallard

It won’t ensure long-term loyalty, however. Career Advice leadership Client Management Client Management Advice Client Relationships connection connection culture michael lee stallard Shared Empathy Shared Identity Shared Understanding What makes you indispensable to a client?

How To 194

First Impressions Win Hearts and Minds

Coaching Tip

Source: Helio Fred Garcia: Power of Communication,The: Skills to Build Trust, Inspire Loyalty, and Lead Effectively. Books Business Coaching Career Communication Leadership SkillsLeaders can't succeed if they aren't good communicators and more often than not, leaders don't even know that their communication skills need polishing. Afterall, who's going to tell them?

Five championship strategies

Lead on Purpose

This is the career record of Larry Gelwix, coach of the Highland High rugby team (Salt Lake City) for more than three decades. Where is your loyalty?

Leaders Need To Believe In Their People

Great Leadership By Dan

Over the course of his career as an entrepreneur, he has directly witnessed many of the benefits that I listed above. He feels a tremendous sense of loyalty to these people, and they have shown him the same in return. Guest post from Jose R.

Why Do Employees Stay? A Clear Career Path and Good Pay, for Starters

Harvard Business Review

Even after controlling for pay, industry, job title, and many other factors, we find workers who stay longer in the same job without a title change are significantly more likely to leave for another company for the next step in their career. By providing clear paths for employees, moving them through job titles on a regular progression over time, employers can help boost perceived career opportunities and limit this type of harmful stagnation. Employee turnover is expensive.

Leadership Development and Succession Planning: Critical New Wisdom

C-Level Strategies

Each company will need to assess additional core competencies that will drive business success, engender employee loyalty, and support their organizational culture.

Preview Thursday: Help Them Grow or Watch Them Go

Lead Change Blog

In survey after survey, year after year, employees express their dissatisfaction with how they are being supported in their careers. What IF… you could more easily and frequently engage in the career development. employees assumed greater responsibility for their careers? it was possible for career development to be integrated into the work. In the seven years since we wrote the first edition of this book, career development has only become more important.

Career 124

What Dogs Teach Us About Leadership

Eric Jacobson

Today, Krissi shares these additional insights leadership from her book: Krissi Barr Question : How can leaders demonstrate and instill loyalty in a fast-changing, ferociously competitive business world and the age of free agents? There are many ways for leaders and companies to show loyalty.

How to Tell If Your Leadership is Failing

Lead from Within

Trust is the foundation of leadership; when there is no trust there is no loyalty, no respect, no credibility—and it’s a sure indication that you have stopped leading, because leadership cannot happen in the absence of trust.

How To 104

Is Your Heart the Boss of You? | Aspire-CS


September 20th, 2010 | Author: Mary Jo Asmus Every now and then, I have the pleasure of seeing how my education and early career as a bench biologist can have some connection with the work I am now doing.

BPM 204

10 Scenarios to Help Determine if it’s Time to Quit

Ron Edmondson

We stay for a false sense of loyalty. I believe in loyalty. When your family or personal life is suffering, because of the demands of the organization - If you have to neglect one of them, your career or your family, in twenty years, which do you hope it will have been?

Why Managers Don’t Listen (Poor Listener Syndrome): and the Cures!

Great Leadership By Dan

Listening demonstrates respect, concern, an openness to new ideas, empathy, compassion, curiosity, trust, loyalty, and receptivity to feedback – all considered to be qualities of an effective leader. We are born with the ability to listen, yet somehow managers, at some point in their careers, seem to forget how to use this natural born gift. One of the most important skills for any manager is listening.

The Big Picture of Business – Each Role Matters. The Value of Support Staff

Strategy Driven

Some performers made careers as supporting players. Therefore, our loyalty to the company rises, and we are more productive. Learn to pace and be in the chosen career for the long-run. Every person in the company matters to its success.