Career Marketing Operations Root Cause Analysis 
The Practical Leader
MARCH 13, 2024
“The 85/15 Rule” emerged from decades of root cause analysis of service/quality breakdowns. About 85% of the time the fault is caused by the system, processes, structure, or practices of the organization. What’s Your OS (Operating System): Is Technology Supporting or Controlling?
Harvard Business Review
JUNE 5, 2014
First, Maryann Keller, a former auto analyst, notes that, historically, GM hasn’t invested in root-cause analysis. ” Second, Keller says that for years it was considered bad for your career if information filtered up to the highest ranks. So it had to use the washer fluid itself to cool down.”
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