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Are These Systems Serving or Subverting Organization Results?

The Practical Leader

“The 85/15 Rule” emerged from decades of root cause analysis of service/quality breakdowns. About 85% of the time the fault is caused by the system, processes, structure, or practices of the organization. And like the pyramids, that structure is a good resting place for the dead!

System 52
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5 Concepts That Will Help Your Team Be More Data-Driven

Harvard Business Review

I’ve spent my career helping companies address their data and data quality opportunities. FAM can also point out which data attributes have the biggest error rates, suggesting where improvements can be made, using root cause analysis, described next. They should initiate a root cause analysis to figure out why.

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10 Things I Learned from a Training Program That I Still Use Today

Great Leadership By Dan

Having spent most of my career in corporate training, I’ve attended more training programs than the average bear. However, there were a few that taught me things that I’ve used throughout my career and still use today. How to do a root cause analysis and a structured process for making decisions. How to listen.

Training 233
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To Handle Increased Stress, Build Your Resilience

Harvard Business Review

We turn to productivity tools or apps that promise to help us manage mounting pressures or we look for ways to alleviate our discomfort: find a different job, hire a new employee to take on an increased workload, or switch careers. Analysis alone isn’t enough. But these solutions are often temporary and ineffective.

Stress 15
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6 Ways to Screen Job Candidates for Strategic Thinking

Harvard Business Review

What are the steps that you have taken during your career to become a more strategic thinker? When you are working on a strategic project in your current job, how do you go about identifying the relevant stakeholders across the firm? What measures or indicators do you have for growing the skill?

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Can GM Make it Safe for Employees to Speak Up?

Harvard Business Review

First, Maryann Keller, a former auto analyst, notes that, historically, GM hasn’t invested in root-cause analysis. ” Second, Keller says that for years it was considered bad for your career if information filtered up to the highest ranks. So it had to use the washer fluid itself to cool down.”

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Identifying Root Causes Beats Quick Fixes Every Time

Frank Sonnenberg Online

Guest Post By Sarah Hiner. We all like quick fixes. Got a rash? Apply some cream to make it go away. If it still doesn’t go away, apply a stronger steroid cream—that will “fix it.” When a child is crying, give him or her a pacifier or a treat to quiet him down. For an older child, hand him a screen—he will be quiet. Problem solved.

Diversity 137