Strategy Driven

MAY 8, 2011

How can you harness the total power of social media with Return-on-Investment (ROI) metrics that satisfy your CEO? Solutions,&# “Harvest Social Knowledge for Customer Service,&# and learn how “Social CRM Turns Customers into Competitive Advantage.&#.

Media 50

Media White Paper Power Resources 50

Strategy Driven

DECEMBER 18, 2014

Communicating with colleagues, manipulating spreadsheets, entering customer information into a CRM… these are all examples of time-consuming manual processes that can be done better and faster by someone (or something) other than you. Richard Milam, Founder and CEO of EnableSoft Incorporated ( www.enablesoft.com ).

CRM 70

CRM Software Efficiency Learning Curve 70

N2Growth Blog

APRIL 2, 2010

Let me be very clear here - as the CEO or entrepreneur, YOU and not your legal counsel, marketing director, ad agency or PR firm must make this choice. You must choose to get off the sideline and into the game, then you must choose to endure the learning curve, and finally you must choose to deploy the needed resources to be successful.

Media 339

Media Blog Tools Influence 339

Harvard Business Review

FEBRUARY 29, 2016

Research shows that only a small percentage of founder-CEOs have the skills and experience needed to ensure company growth and shareholder value beyond a startup’s early stage. For many, this means recognizing the need for a new CEO. In addition, it is critical to hire a CEO who will create the right culture.

CEO 8

CEO Tacit Knowledge Chief Technology Officer How To 8

Strategy Driven

DECEMBER 27, 2013

CRM pioneer Mike Muhney, the co-creator of ACT! software, is CEO of mobile relationship management purveyor vipOrbit – the first relationship-centric contact manager solution enabling mobile business professionals to manage their contacts, calendar and client/customer interactions across Mac, iPhone and iPad platforms.

CRM 69

CRM Competitive Advantage Content Resources 69

Strategy Driven

NOVEMBER 22, 2013

CRM pioneer Mike Muhney, the co-creator of ACT! software, is CEO of mobile relationship management purveyor vipOrbit – the first relationship-centric contact manager solution enabling mobile business professionals to manage their contacts, calendar and client/customer interactions across Mac, iPhone and iPad platforms.

Succession 57

Succession CRM Competitive Advantage Drucker 57

Strategy Driven

DECEMBER 13, 2013

CRM pioneer Mike Muhney, the co-creator of ACT! software, is CEO of mobile relationship management purveyor vipOrbit – the first relationship-centric contact manager solution enabling mobile business professionals to manage their contacts, calendar and client/customer interactions across Mac, iPhone and iPad platforms.

Management 64

Management Reputation CRM Competitive Advantage 64

Skip Prichard

JUNE 28, 2019

David Komlos is CEO of Syntegrity and David Bejamin leads Syntegrity’s client delivery organization. That’s why I was interested to see how David Komlos and David Benjamin tackled the subject. Their new book is Cracking Complexity: The Breakthrough Formula for Solving Just About Anything Fast. ” -John Maeda.

Sull 71

Sull How To Insourcing Sharpe 71

Strategy Driven

DECEMBER 2, 2013

Every salesperson who has a CRM – SalesForce.com , Microsoft Dynamics, whatever it is – is required to put stuff into their computer on an everyday basis for every sales call they make and there’s one universal truth about it: they all can’t stand it. Do I need two different approaches? Gerhard, No.

Real Estate 50

Real Estate CRM Ryan Open-book 50

Harvard Business Review

DECEMBER 20, 2018

In 2017, CIO magazine reported that around one-third of all customer relationship management (CRM) projects fail. But in my work with clients, when I ask executives if the CRM system is helping their business to grow, the failure rate is closer to 90%. Broadcast this message loud and clear from the CEO and sales leadership.

CRM 12

CRM Project Succession CIO 12

Steve Farber

DECEMBER 16, 2016

He could, that is, if it weren’t for those three irritating letters that followed his name on the door: CEO. Process is important; CRM technology, customer-focused strategies, complaint handling skills: all important. Rich turned to face the six sales managers who comprised the entire team of Cam’s direct reports. Agnes waved her hand.

CRM 40

CRM Competitive Advantage Fashion Follow-up 40

Steve Farber

DECEMBER 16, 2016

He could, that is, if it weren’t for those three irritating letters that followed his name on the door: CEO. Process is important; CRM technology, customer-focused strategies, complaint handling skills: all important. Rich turned to face the six sales managers who comprised the entire team of Cam’s direct reports. Agnes waved her hand.

CRM 40

CRM Competitive Advantage Fashion Follow-up 40

Steve Farber

DECEMBER 9, 2016

He could, that is, if it weren’t for those three irritating letters that followed his name on the door: CEO. Process is important; CRM technology, customer-focused strategies, complaint handling skills: all important. Rich turned to face the six sales managers who comprised the entire team of Cam’s direct reports. Agnes waved her hand.

CRM 40

CRM Competitive Advantage Fashion Follow-up 40

Harvard Business Review

MAY 2, 2017

As an analogy, think of sales and marketing and the rise of CRM. Among other reasons, companies build CRM systems to avoid contacts, histories, and networks of relationships leaving the company together with the salesperson. Propagate intelligence and insights.

Innovation 9

Innovation Social Capital CRM Tacit Knowledge 9

Harvard Business Review

JULY 19, 2013

As one CEO said to us: "I just want to forget about IT and concentrate on my core business.". Accountability for some of these areas reside with the CEO and the other members of the C-suite (we are assuming CIO is a member of the c-suite), for others with LOB manager, and some will be shared.

CIO 8

CIO CAPEX Budgeting CRM 8

Harvard Business Review

AUGUST 1, 2012

Increased use of technology, they told us, means that online channels are substituting for traditional face-to-face meetings, and CRM systems are providing new insights into customers. Our thought leaders identified two major drivers for this change: the use of technology, and changes in customer demands.

Skills 16

Skills Supply Chain CRM Training 16

Harvard Business Review

JULY 12, 2017

This typically requires integration with the CRM system. Eighty percent work for companies with a CEO who supports the adoption of a new approach. Gain executive buy-in. Lastly, success requires that social selling be led from the top down. Here’s what all this looks like in practice.

B2B 8

B2B CRM Franchising Media 8

Harvard Business Review

FEBRUARY 12, 2016

In 1933, General Motors President and CEO Alfred Sloan established the automobile industry’s first full-time consumer research department under the direction of Henry “Buck” Weaver, a pioneer in market-based decision making. As with any new endeavor, we have been learning as we go. Keep it simple.

Media 8

Media Automotive Globalization Active Listening 8

Harvard Business Review

JUNE 22, 2012

But CEOs can't rely on cost-cutting to keep their profit momentum going — it's gone about as far as it can at most companies. Recent quarterly reports suggest that corporate profits rose for a 10th consecutive quarter, defying predictions that U.S. companies would show no earnings growth in the early part of this year.

Retail 11

Retail Long-term Short-term Apparel 11

Harvard Business Review

JANUARY 9, 2014

The key difference is the degree to which reps have taken advantage of new technology (largely built into their CRM system) to share and learn from one another. Zappos’ CEO on Using Corporate Relocation to Preserve Customer-Led Culture. Its structure, skills, metrics, and rewards have mostly remained the same.

Team 10

Team Metrics Compliance Attrition 10

Harvard Business Review

DECEMBER 13, 2017

” The role of a Product Manager (PM) is often referred to as the “CEO of the Product.” The CEO wants one thing, the engineering team another, and customers have their own opinions about feature priorities. Self-management: Being a PM can be incredibly stressful.

Productivity 8

Productivity Products Core Competence Management 8

Harvard Business Review

JANUARY 6, 2015

As I reported in an earlier piece for HBR.org : A software CEO I spoke with recently said he avoids job candidates with advanced software engineering degrees because they represent an overinvestment in education that brings with it both higher salary demands and hubris. There are caveats, sure.

Software 8

Software Engineering Incentives CRM 8

Strategy Driven

JANUARY 24, 2014

CRM systems are often positioned as an employee’s tool for building or maintaining meaningful relationships is little more than a method of ‘keeping tabs’ on salespeople. CRM Isn’t the Answer. CRM pioneer Mike Muhney, the co-creator of ACT! Hence, it’s time for a new perspective! About the Author.

CRM 56

CRM Reputation Competitive Advantage Software 56

Harvard Business Review

MARCH 19, 2015

When you’re shopping around for a new technology — be it a customer relationship management (CRM) program or software to better manage employee timesheets — bear your team’s interests in mind. .” Here are some ideas for encouraging the adoption of a new technology. Choose technology wisely.

Technology 8

Technology CRM Training System 8

Harvard Business Review

MAY 30, 2017

Jacobi went for a long walk in Riverside Park and happened to bump into Or Shani, CEO of an AI firm, Adgorithms. It was winter in New York City and Asaf Jacobi’s Harley-Davidson dealership was selling one or two motorcycles a week. It wasn’t enough.

ROI 14

ROI Tools Marketing CRM 14

Strategy Driven

JANUARY 10, 2014

CRM pioneer Mike Muhney, the co-creator of ACT! software, is CEO of mobile relationship management purveyor vipOrbit – the first relationship-centric contact manager solution enabling mobile business professionals to manage their contacts, calendar and client/customer interactions across Mac, iPhone and iPad platforms.

How To 50

How To FOB CRM Competitive Advantage 50

Harvard Business Review

NOVEMBER 6, 2013

The types of compliance tools, CRM (customer relationship management) platforms, and supplier network systems a company adopts need to reflect this reality. The ‘street-CRM’ designed for this purpose is like nothing traditional vendors to this telco giant can deliver, as you might imagine.

CRM 8

CRM Marketing Supply Chain NGO 8