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February 2020 Leadership Development Carnival

Lead Change Blog

Jeff Evans of Designed Learning shared Influencing Without Direct Control. What I want is influence with others so that I am heard, and my ideas are utilized.” Check out these four ethical tests—and see how you can influence others for the better.” Communication. I believe our search for power is the wrong search.

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When to Restructure | N2Growth Blog

N2Growth Blog

This is so much the case that some CEOs will avoid restructuring initiatives at all costs. My question is this…since when have fear and avoidance become prerequisites for success as a CEO? What do great CEOs do when the business model, the strategic plan, and the revenue hurdles don’t seem to be in alignment?

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Is Your Message Relevant?

N2Growth Blog

Great leaders understand the power, influence, and leverage created by relevant messaging. Perhaps more importantly, no relevance erodes influence (real or perceived). I have witnessed on numerous occasions CEOs with average, or even sub-par performance histories fare well because they possessed great messaging skills.

Audience 321
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Brand Real

CEO Blog

I read Laurence Vincent's book - Brand Real - How Smart Companies Live Their Brand Promise and Inspire Fierce Customer Loyalty. I like to think I am a sophisticated consumer who is not influenced by marketing and brand. Like reputation - it can be invaluable and like reputation, it can be easily destroyed. Brand does also.

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Leadership & Loyalty | N2Growth Blog

N2Growth Blog

Remember that great CEOs see themselves not as masters of the universe, but as inspirational servants, catalysts, teachers, and team builders…Again, I would strongly encourage you to think “leader&# and not “dictator.&# Reflect back to your time as a student…which educators brought out the best in you?

Loyalty 417
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The Emerging Strategy of Innovative Service

Strategy Driven

The proliferation of self-service (while a blessing when it works) has made customers more frustrated when they feel trapped in a process with no live person to help. And the Internet, with its social media reach, has empowered customers with strong influence over other customers and the reputation of companies.

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Outsizing Strategies to Grow Your Business Potential

Skip Prichard

In other cases, a company might build an in-demand product or service but struggle to execute to customer expectations. Poor customer service is a killer of customer loyalty. If the overall experience doesn’t please and excite the customer, a company is hard-pressed to outsize its strategy.