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Approximately Correct Is Better than Precisely Incorrect

Harvard Business Review

What they should be doing is disaggregating the drivers of these results, and focusing instead on who, or what, comprises those averages. I once spoke to the CEO of a chain of spas, who shared with me his goal: To convince at least 70 percent of his customers to repeat spa service at least once a month.

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5 Questions That Will Help You Stay Ahead of Your Disruptors

Harvard Business Review

After yet another painful discussion about what to do, the late Andy Grove, then Intel’s president, turned to CEO Gordon Moore and asked , “If we got kicked out and the board brought in a new CEO, what do you think he would do?” ” Moore answered without hesitation: “He would get us out of memories.”

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Why You Should Let a 5-Year Old Design Your Next Product

Harvard Business Review

Quirky has created an innovation engine more suited for the Social Era — in which work and jobs are no longer the same thing, and collaboration happens outside of organizations as much as within it — in three ways: It disaggregates the process of innovation from the innovator''s work itself. Even cars?" Yeah, sure," he replied.

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The Truth About How Uber’s App Manages Drivers

Harvard Business Review

The company manages a large, disaggregated workforce of “driver-partners” that deliver a relatively standardized experience to passengers, while simultaneously promoting drivers as independent entrepreneurs whose work is characterized by freedom, flexibility, and independence. million drivers are active on the platform globally.

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What a Changing UK Can Learn from Multinationals

Harvard Business Review

Previously, there has been a presumption that there was no need for a disaggregation of the interests of the UK as a whole and England, on the grounds that it contains 85% of the UK population. The newest element of that wider dialogue is the idea that consideration is needed about the position of England.

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As Work Changes, Leadership Development Has to Keep Up

Harvard Business Review

Work is being disaggregated into tasks that can be dispersed inside and outside of the organization — the “uberization” of work. IBM has been building a talent system that both aligns with and accelerates this phenomenon of the external disaggregation of work.