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Canoe Trip FAQ

CEO Blog

I had spoken to a few people unfamiliar with canoe tripping so thought I would give a basic FAQ. Canoe Trip FAQ: How far can you go in a day? 2 flashlights (although you do not really need one and the backup is tiny) Let me know if there are other things I should add to the FAQ. The Canadian shield is just beautiful.

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Board Governance Excellence: The Pinnacle of Organizational Success

N2Growth Blog

A formidable board delineates clear expectations and periodically reviews the performance of the CEO and other apex leaders. By appraising and holding the executives to account, the board ascertains that the organization is on an unwavering course to meet its goals and objectives.

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Leaders are Readers

CEO Blog

As part of the Danby Appliances closed loop system , we recently added FAQ's to our spec sheets. We answer it but add it to the FAQ. And spending the time to answer them well. So when a customer calls and asks "how long is the power cord?"

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Organizing Syrian Refugees

CEO Blog

I will follow this up with other blog posts on FAQ's on each position, the checklists and forms we are using and updates on tweaks to the system. The resources we put together for our 50 families are not just for "our" 50. We open this up to anyone who is bringing in refugees that would like help.

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Build a ‘Quick and Nimble’ Culture

Harvard Business Review

Since 2009, Adam Bryant has interviewed hundreds of CEOs for the “Corner Office” feature in The New York Times. This month he’s publishing his second book based on the interviews: “Quick and Nimble: Lessons from Leading CEOs on How to Create a Culture of Innovation.” As one CEO put it to me, “Silos are what topple great companies.”

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Online Retailers Should Care More About the Post-Purchase Experience

Harvard Business Review

Lafley, who at the time was CEO of the world’s largest advertiser, Procter & Gamble, introduced a marketing concept he called “the moment of truth” for building brand loyalty. Customers can also sign up for SMS notifications and find FAQs without needing to leave the branded experience. In 2005 A.G.

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We Appreciate Your Business. Please Stay on the Line.

Harvard Business Review

FAQs are great, but customers still need to talk to your people. Zappos CEO Tony Hsieh instills this approach into the company culture , with the desired aim of "wowing" customers. Customers don''t enjoy hearing recorded pitches when they''re holding for your service reps. Don''t conceal important information.