Harvard Business Review

JULY 3, 2014

A lot of CEOs are being shown the door lately. In the apparel industry alone, we’ve just seen the end of American Apparel’s Dov Charney and the ouster of Lululemon Athletica founder Chip Wilson – plus the installation of interim CEOs at Target and JC Penney following their previous leaders’ firings. Here’s what they should do instead.

CEO 15

CEO Six Sigma How To Apparel 15

Harvard Business Review

JULY 3, 2014

A lot of CEOs are being shown the door lately. In the apparel industry alone, we’ve just seen the end of American Apparel’s Dov Charney and the ouster of Lululemon Athletica founder Chip Wilson – plus the installation of interim CEOs at Target and JC Penney following their previous leaders’ firings. Here’s what they should do instead.

CEO 8

CEO Six Sigma How To Apparel 8

Harvard Business Review

OCTOBER 16, 2014

Jeff Immelt, GE’s chairman and CEO, spends more than one-third of his time on leadership development — setting the tone for leaders at Crotonville and worldwide. Some of GE’s best-known initiatives — WorkOut; CAP; Six Sigma, Lean Six Sigma; Leadership, Innovation, and Growth ; and, more recently, Simplification — took shape at Crotonville.

Six Sigma 8

Six Sigma Human Resources Benchmarking Participative 8

Harvard Business Review

APRIL 22, 2015

And processes like Six Sigma quality control became hugely popular after GE publicly adopted the concept. Some companies brought together Six Sigma and lean production into “Lean Six Sigma” as a way of competing with both lower costs and higher quality. Insight Center. The New Ways to Compete.

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Six Sigma Company Lean Production Taylorism 8

Harvard Business Review

MAY 13, 2014

Under CEO Jack Welch in the 1980s and 1990s, they adopted operational efficiency approaches (“ Workout ,” “Six Sigma,” and “Lean”) that reinforced their success and that many companies emulated. GE is an icon of management best practices. Marketing plays a catalyst role, providing growth funding.

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Six Sigma Incubator Payback Period Ries 8

Harvard Business Review

SEPTEMBER 25, 2011

But to maintain profits when revenue goes downhill, most CEOs call for cost cutting. For example Bank of America CEO Brian Moynihan recently announced plans to cut about 30,000 jobs across the company, nearly 10 percent of the work force, due to a downturn in trading and lending revenue and the continuing effects of the mortgage mess.

Cost 9

Cost Six Sigma Short-term Banking 9

Strategy Driven

SEPTEMBER 19, 2011

Whether it was branded the Deming Method or Six Sigma or a host of other models, ‘continuous improvement processes’ found their way into organizations large and small and have made a major contribution to improving quality worldwide. ‘Murph’ Murphy, the Founder & CEO of Afterburner, Inc.,

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Six Sigma Learning-by-Doing Training Tools 57

Harvard Business Review

OCTOBER 12, 2011

There is a simple but significant way to help achieve that goal: Evaluate and compensate CEOs, at least partly, on their ability to create a culture of aligned, engaged employees. Through leadership development programs, Six Sigma, and constant communication we made long-term investments in our people.

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Long-term Attrition Six Sigma Balanced Scorecard 13

Great Leadership By Dan

DECEMBER 23, 2013

That’s not the book I’d want to hand out to my management team to teach them how to lead, but I know of a few CEOs who have. I recently attended a fascinating webinar by MIT Sloan Professor Nelson Repenning that explained why proven capability building processes and tools like LEAN and Six-Sigma often go unused.

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Management Six Sigma Leadership Short-term 298

Harvard Business Review

JUNE 28, 2011

Tying all of this together is GE's annual Session-C process — an organization-wide talent review that assesses the performance of individuals and business units all the way up to the CEO.

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Six Sigma Objective Process Mentor 14

Harvard Business Review

SEPTEMBER 27, 2012

Just ask Richard Aubut, CEO of South Shore Hospital , the leading regional provider of healthcare in southeastern Massachusetts. "We Six Sigma or Lean) the right way. A culture of continuous improvement is crucial to organizational performance and survival. A few said it was because people didn't follow the methodology (e.g.,

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Process Mayo Six Sigma Ryan 15

Harvard Business Review

AUGUST 28, 2012

This year, it decided to develop a $500 motorcycle in India and will use the design to address emerging markets, according to Yamaha India CEO Hiroyuki Suzuki. Yamaha, another Japanese company has found a huge market for its headquarters-designed motorcycles in India where they are used for primary commuting, not just for recreation.

Marketing 12

Marketing Company Six Sigma Engineering 12

Harvard Business Review

JUNE 30, 2016

In comparison to other methods (such as Six Sigma or activity-based costing), ZBB typically does not address operational excellence in core processes (marketing, sales, supply chain, procurement, manufacturing) or fundamental cost drivers such as portfolio complexity, organizational complexity, customer complaints, and quality issues.

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Zero Based Budgeting Budgeting Supply Chain Company 9

Harvard Business Review

APRIL 6, 2011

Two years after that, the CEO was gone and the reengineering program was defunct. Process champions must have them ready for the day when the CEO or CFO effectively says, "Show me the money.". What happened? Strategy Maps " and " Hoshin Kanri " matrices are tools for showing how process improvements drive financial results.

Process 15

Process Six Sigma Finance Short-term 15

Harvard Business Review

NOVEMBER 24, 2015

For example, one CEO of a large technology firm oscillated between major expansions (e.g. For instance, think of all the zigzags in strategic direction the old Hewlett Packard took as it went through four CEOs in a decade: first, the focus was on technology innovation, then it was on growth through acquisitions, and then on efficiency.

Welch 8

Welch Six Sigma Real Estate Trends 8

Strategy Driven

JULY 20, 2016

PRINCE2 , Six Sigma and project management software such as Taskworld ) versus those who don’t have an advantage in five different areas. Fred Mouawad is a global citizen, serial and portfolio entrepreneur, and founder of Synergia One Group of Companies and CEO of Taskworld.

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Project Six Sigma Management Delegation 50

Harvard Business Review

JUNE 6, 2013

This was a surprising and scary number for their CEO. We''ve moved from a project orientation to continuous delivery, applying Lean Six Sigma approaches.". When they looked at the real customer impact, they realized they needed to reduce incidents dramatically. They started with 1,000 incidents per week.

Marketing 8

Marketing Six Sigma Agility Banking 8

Harvard Business Review

JANUARY 24, 2013

One example is six sigma , where a company seeks to have no more than 3.4 In bull markets, CEOs haul in large sums as the beneficiaries of luck. In bear markets, superior CEOs fare poorly as a consequence of bad luck. What does all of this have to do with business? Employees within a company carry out a variety of tasks.

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Skills Six Sigma Incentives Sports 8

Harvard Business Review

SEPTEMBER 24, 2014

When we recently put these questions to a CEO, he said he guessed his organization was currently allocating 5% of their spending to innovation (new products and services), but added that they really should be investing 10-15%. And how much do you think it should be spending? Incremental Improvement. Sustaining Innovation.

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Budgeting Innovation Disruptive Innovation Six Sigma 12

Harvard Business Review

FEBRUARY 2, 2018

It also puts a fundamental question back on the agendas of CEOs in other industries: Will software eat the world, as Marc Andreessen famously quipped? The characteristics of hardware businesses include long product development cycle, Six Sigma efficiency, and long sales cycle.

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Industry Software Six Sigma Engineering 8

Harvard Business Review

AUGUST 24, 2016

More recently, we have focused on the value of Lean, Six Sigma , and diversity. I worked with a CEO who used this approach. In the 1960s and 1970s, we embraced participative leadership ; in the 1990s, we were lured by the learning organization. Whoever can debate better wins.

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Influence Six Sigma Open-book Diversity 8

Harvard Business Review

AUGUST 11, 2015

Mauro Porcini is PepsiCo’s Chief Design Officer—the first to hold the position—where he oversees design-led innovation across all the company’s brands under CEO Indra Nooyi. The new design function and the new culture need to be protected by the CEO or by somebody at the executive level.

Organization 8

Organization Brand Six Sigma Innovation 8

Harvard Business Review

JANUARY 29, 2015

CEO Jeff Immelt declared in 2011 that GE needed to become a software and analytics company or risk seeing its hardware products become commodities as information-based competitors took over. To get these two cultures to work together, first we had a strong commitment from the top, from CEO Jeff Immelt.

Software 8

Software Six Sigma Insourcing P&L 8

Harvard Business Review

MARCH 7, 2011

When they set out to turn around processes that have become woefully inefficient or ineffective, most companies choose one of four process improvement "religions": Lean , Six Sigma , Business Reengineering or Business Process Management (BPM). Many companies adopted Six Sigma in the late 1990s. Consider this example.

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Six Sigma BPM Process Hammer 14

Harvard Business Review

MAY 5, 2011

The stories of how they have kept their processes fit are less well known than those of famous process fitness fanatics such as Toyota, with its Toyota Production System (also known as Lean), and GE, with its Six Sigma program. Like many process improvement stories, DuPont's began with an inspired CEO. What are their secrets?

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Six Sigma Process Tips Lean Manufacturing 14

Harvard Business Review

OCTOBER 27, 2014

A hallmark of the successful 32% was the involvement of mid-level managers two or more levels below the CEO. Many change efforts fail because people reduce themselves to checking boxes in safe, defensible systems such as Lean and Six Sigma. Many change leaders use Six Sigma , Kaizen , and Lean for continuous improvement.

Middle Management 13

Middle Management Six Sigma Taylorism Taylor 13

Deming Institute

SEPTEMBER 23, 2019

In his account to Xerox, CEO David Kearns (Reference: Prophets in the Dark , by David Kearns), the remaining parts required mallets to assemble. At that time at Ford, if two connecting parts could be assembled without the use of a handy rubber mallet, then these parts were known as “snap fit.”

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System Productivity Products Deming 74

Harvard Business Review

FEBRUARY 26, 2014

When I was in my early days as CEO of Quest Diagnostics, working hard to turn around a then-troubled company, my daughter suffered a life-threatening illness. Now, on the other side of my stint as a CEO, what advice would I offer hard-driving executives about coping with those conflicts? She was a freshman in college in a distant city.

Career 17

Career Six Sigma Deming Advice 17

Harvard Business Review

OCTOBER 28, 2013

This failure is not for lack of effort — health systems are making massive investments in new infrastructure, technology, processes and managerial approaches designed to manage change, such as electronic health records, Six Sigma and Lean Management. One hospital that has done this well is Memorial Hospital of South Bend, Indiana.

Health Care 8

Health Care Innovation Six Sigma Consultative 8

Harvard Business Review

JANUARY 10, 2011

Our team put Six-Sigma thinking to work. is CEO and Chairman of Dow Corning Corporation. With Ashoka, we created standards for including renewable energy and other environmentally sound practices in the production of affordable dwellings that also accommodate the preferences of customers. Stephanie A. Burns, Ph.D.,

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Govindarajan Six Sigma Energy Transportation 15

Harvard Business Review

MAY 1, 2017

Accordingly, business leaders sought to improve efficiency by employing Six Sigma, process reengineering, spans and layers, and other tools. Historically, when debt and equity costs were high, for most companies the trade-off between profitability and growth favored profitability.

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ROE Long-term GDP Six Sigma 14

Harvard Business Review

DECEMBER 22, 2016

On July 30, 2014, exactly 13 months after retiring as P&G’s Chairman and CEO, McDonald was sworn in as the Secretary of Veterans Affairs. “If you talk to any CEO, they’ll tell you that the number one problem in transformation is getting the right leadership team in place,” he explained.

Six Sigma 8

Six Sigma Learning-by-Doing Crisis Kotter 8

Harvard Business Review

APRIL 27, 2015

By comparison, think of the long strides many businesses have made in reengineering their supply chains, boosting product quality, and rolling out lean six sigma. We understand how a CEO might come to such a conclusion. No matter how committed, a CEO can’t single-handedly reconstitute a company for innovation.

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Innovation Company Engineering Supply Chain 8

Harvard Business Review

APRIL 29, 2011

Confidence equals security equals positive emotion equals better performance," says Tony Schwartz, the president and CEO of The Energy Project and the author of. In 2010, Mark Angelo, was asked by the CEO of Hospital for Special Surgery in New York to create and implement a program to improve quality and efficiency.

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Six Sigma How To Case Study Learning-by-Doing 17

Skip Prichard

JULY 15, 2019

Brandt, CEO and founder of The MPI Group and an award-winning journalist, has devoted more than two decades to studying leadership in effective, purpose-driven organizations. Why should customers have to rekey their data over and over when buying something? How did we become such nincompoops? Will it ever stop?

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How To Middle Management Innovation Technology 76