Where Have All the Process Owners Gone?
Harvard Business Review
JANUARY 7, 2011
Process gurus such as Michael Hammer , Jim Champy , Geary Rummler , and Alan Brache have long maintained that companies must appoint process owners to ensure that processes are improved across functions. These companies kept top-management attention on critical processes and KPIs. And they succeeded wildly. from 2004 to 2007.