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Case Study: When Two Leaders on the Senior Team Hate Each Other

Harvard Business Review

OCTOBER 18, 2018

Lance was struck by what he saw in CFO Damon Ewen’s file. His CFO and his sales chief had been at loggerheads for a while. After all, sales and finance were often at odds in organizations, and the conflict hadn’t had a big impact on Barker’s revenues. I’m the CFO and he’s in charge of sales.

Case Study

Case Study Team CFO Merchandising

Where Have All the Process Owners Gone?

Harvard Business Review

JANUARY 7, 2011

Process gurus such as Michael Hammer , Jim Champy , Geary Rummler , and Alan Brache have long maintained that companies must appoint process owners to ensure that processes are improved across functions. The wishes of a functional head such as CFO, CMO, or company President won out over a Process Owner of Order-to-Cash.

Process

Process Champy Competitive Advantage Hammer

Case Study: When Two Leaders on the Senior Team Hate Each Other

Where Have All the Process Owners Gone?

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