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Case Study: When Two Leaders on the Senior Team Hate Each Other

Harvard Business Review

Lance was struck by what he saw in CFO Damon Ewen’s file. His CFO and his sales chief had been at loggerheads for a while. The team wasn’t perfect, but it was still operating at a pretty high level. I’m the CFO and he’s in charge of sales. Most of the input was neutral, which was to be expected.

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Uniting the Religions of Process Improvement

Harvard Business Review

People who have earned these belts drive projects with clear financial targets set at the top organization, with progress monitored by the CFO. In addition to laying out an approach for making one-time improvements, Reengineering's high priest (the late Michael Hammer) had advice for organizations wanting to sustain improvement.

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Where Have All the Process Owners Gone?

Harvard Business Review

Process gurus such as Michael Hammer , Jim Champy , Geary Rummler , and Alan Brache have long maintained that companies must appoint process owners to ensure that processes are improved across functions. The wishes of a functional head such as CFO, CMO, or company President won out over a Process Owner of Order-to-Cash.

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