Harvard Business Review

APRIL 19, 2011

a Boston-based innovation management collaborative. We often ask executives to tell us about their biggest innovation failures. The CEO and CFO responded with, "A failure to hit ROI and NPV targets." The head of R&D remembered it as a failure to properly market the innovation. Simple answers don't count.

NPV 15

NPV ROI CFO Consensus 15

Harvard Business Review

JULY 21, 2016

The findings show that fewer than half of analytics programs met initial return-on-investment (ROI) goals. But poor ROI is only part of the story. Ironically, this allows them to actually gain stature as the “innovators” are discredited and C-suite power shifts back to how it was.

CEO 8

CEO Competitive Advantage ROI CFO 8

Harvard Business Review

SEPTEMBER 28, 2012

The same investment logic holds for Apple's innovation ecosystem; the flow and fortune of its third-party apps development alone would yield valuable insight. But those are exactly the kinds of values conversations (privacy, exclusivity, fairness, and intellectual property) innovative organizations need to have.

Hedge 15

Hedge Core Competence CFO ROI 15

Harvard Business Review

DECEMBER 28, 2016

Most CX programs are broken in similar ways: They are not designed with change or innovation in mind. Mistake #1: Forgoing change and innovation. If a score improves, that number is heralded and CX teams use it as evidence of innovation and improvement by the team. So where does it all go wrong?

Attrition 9

Attrition Metrics Net Present Value KPI 9