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Every Fast-Growing Company Has to Combat Overload

Harvard Business Review

You used to be able to track everything with an Excel spreadsheet, personally designed by your CFO; now you’ve got an SAP installation in its place, supported by an entire IT department. He’s just trying to manage the chaos and avoid catastrophe. Your business is a success, but you feel like a failure. Bottlenecks appear.

Company 12
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Uniting the Religions of Process Improvement

Harvard Business Review

When they set out to turn around processes that have become woefully inefficient or ineffective, most companies choose one of four process improvement "religions": Lean , Six Sigma , Business Reengineering or Business Process Management (BPM). In some of these companies, senior managers were dubious about the claims.