Mike Cardus

DECEMBER 12, 2013

Refine ideas into actions steps and metrics. CFO $$ talk: Comparison of past to present financial Profit & Revenue. Following the strategic planning meeting there was 4 follow-up meetings to refine the plan and document action steps. Objectives: Develop strategic plan for 2014+. Gather ideas from key staff. Staff arrives, eats.

Strategic Planning 132

Strategic Planning Planning Company CFO 132

Strategy Driven

NOVEMBER 22, 2016

Ideally the reason it’s exciting is related to a metric or objective that stakeholder cares about. I refer to this component as “the button” – that metric or objective that makes your stakeholder sit up and take notice. The CFO will care about profits. The metric they emphasize the most in those documents is their button.

Metrics 50

Metrics CFO Chief Financial Officer Marketing 50

Great Leadership By Dan

FEBRUARY 26, 2013

The support team needs to put a system in place to gather all plans, establish metrics, goals and accountability, monitor progress, report on progress, and recommend corrective actions. The CEO then manages this portfolio of development plans the same way the CFO manages the company's financial assets.

Process 227

Process Execution CFO CEO 227

Mike Cardus

OCTOBER 6, 2011

Additionally Jackson now had to attend the Executive Briefing Meetings where the CEO, COO, CFO and all the General Mangers from the other Manufacturing areas of the plant met weekly to find solutions and update status on various projects. While adding value by guiding any or all of them into alternative paths when necessary. Resolution.

Case Study 147

Case Study COO Metrics Objective 147

Marshall Goldsmith

AUGUST 15, 2011

For example, you don't want the CEO and CFO coming to you and saying, "You never justify why we're spending so much money, so we're cutting your budget." Driving revenue hinges on alignment of marketing with sales and other functions.

Advice 107

Advice Execution Marketing Prahalad 107

Marshall Goldsmith

NOVEMBER 22, 2010

The metrics a company could establish for Succession Development might include goals like the percent of executive level vacancies that are actually filled with an internal promotion vs. an external hire, or the percent of promotions that actually come from the high-potential pool. He is told he is the top candidate.

Planning 118

Planning Efficiency Succession Tips 118

Harvard Business Review

JUNE 8, 2018

CFOs of these companies themselves admit that they cannot justify their market capitalizations based on traditional metrics. One CFO said that her valuation should be considered on a per idea basis instead of a per earnings multiple. Analysts increasingly rely on non-GAAP metrics.

Report 8

Report GAAP Net Present Value CFO 8

Harvard Business Review

NOVEMBER 25, 2013

In our work with clients across dozens of sectors over more than five years, we have found that the strongest CMO/CFO partnerships develop when both parties undertake five actions: 1. CMOs need to start building this relationship by having a clear understanding of what CFOs expect. Focus on the metrics that matter.

CFO 8

CFO Short-term Long-term Benchmarking 8

Harvard Business Review

MARCH 6, 2013

But this makes the still lingering CMO-CFO disconnect even more significant, as both executives are now stewards of that critical corporate data. As the CMO, I can say that a big part of trusting Gene (CFO) was that he not only demonstrated a passion for marketing, but a genuine interest in helping our department with his finance expertise.

CFO 8

CFO Advertising Finance Marketing 8

Harvard Business Review

MAY 4, 2012

This in turn can produce whisper numbers in the market, making it confusing to discern whether the company has in fact met or exceeded the market's expectations and perhaps eroding the CFO's credibility with the investment community. After weighing the pros and cons, I come down on the side of not providing guidance.

CFO 11

CFO Metrics Price Depreciation 11

Harvard Business Review

JULY 29, 2014

In the July/August issue of HBR , Ram Charan argues that the Chief Human Resources Officer (CHRO) role should be eliminated, with HR responsibilities funneled in two separate directions — administration , led by traditional HR-types, reporting to the CFO; and talent strategy , led by high-potential line managers, reporting to the corner office.

CFO 11

CFO Charan Intangible Assets Human Resources 11

Harvard Business Review

APRIL 19, 2011

The CEO and CFO responded with, "A failure to hit ROI and NPV targets." To state that it didn't hit ROI, or whatever the metric is, doesn't answer the question. In interviews with a dozen senior managers from a large company, two particular failures came up over and over again. If an innovation initiative failed, ask why.

NPV 16

NPV ROI CFO Consensus 16

Harvard Business Review

OCTOBER 2, 2014

The teams with the most compelling ideas were given an opportunity to present and defend their idea to the innovation investment committee, which included the CEO, CFO, and a few other senior executives. In the first month, five “winners” were announced and then immediately publicized on the Thomson Reuters internal web site.

Innovation 9

Innovation Metrics Christensen Workshop 9

Harvard Business Review

SEPTEMBER 11, 2017

Don’t obsess over metrics like inquiry volume or time to close tickets. Set up post-interaction NPS so you can tell if someone is still upset even after an issue is “solved,” start tracking the volume and quality of requests coming in along with metrics relating to revenue (i.e., Establish models, not just metrics.

Metrics 14

Metrics Engineering Efficiency Learning-by-Doing 14

Harvard Business Review

OCTOBER 3, 2018

At one point, the CEO indicated that he would know that the right shift had occurred when the CFO, chief strategy officer, and other C-level leaders were seeking the CMO’s advice on strategic business problems. “I needed to earn the right to be invited into key, firm-level strategic decisions.”

CFO 8

CFO CEO Agility Marketing 8

Harvard Business Review

MAY 8, 2014

To use a different company example, one growing financial services firm’s new CFO learned this in 2004. The CFO couldn’t understand why. To keep a finger on the financial pulse of the business, MBH Architects’ founders kept one eye on a key metric: the utilization of its people (i.e., Cutting fast and precisely.

Crisis 8

Crisis CFO GAAP Banking 8

Harvard Business Review

MAY 31, 2017

Before 1999 “performance” had a simple, unidimensional definition for health care leaders and their boards: It was shorthand for the CFO’s financial report, summarizing operating margins. The financial health of the organization was the most important metric for management and governance to follow.

Health Care 12

Health Care Chief Financial Officer Comparison Quality 12

Harvard Business Review

SEPTEMBER 22, 2011

More and more companies are tying incentive pay to customer metrics. Pep Boys, a US auto parts store chain, reports in its proxy statement that customer metrics are now an important part of its executive compensation system. Truly reliable feedback and metrics. Your CFO and finance team can take a leadership role here.

Incentives 10

Incentives Sample Customer Loyalty Metrics 10

Harvard Business Review

SEPTEMBER 9, 2014

We’ve spent an awful lot of money on technology, but I still see people working in the old way,” complained the CFO of a large hospitality company. First, CIOs and technical leaders too often take a limited “tech-implementation” view and measure success on deployment metrics like live sites or licenses. Lead by example.

Technology 8

Technology Metrics Budgeting CIO 8

Harvard Business Review

JUNE 25, 2015

We believe that CEOs need a partner for innovation inside their companies, someone who will create and defend processes, incentives, and metrics that encourage radical ideas and find new areas for growth. You must defend the culture, processes, incentives, and metrics that are born in this space. Introduce innovation accounting.

Entrepreneur 8

Entrepreneur CTO Business Model CEO 8

Harvard Business Review

JANUARY 28, 2015

Develop a shared vocabulary and shared metrics. When CMOs and COOs talk about the customer decision journey, that language needs to be translated into metrics and key performance indicators (KPIs) that more accurately measure progress. Build a structure for collaboration. See the customer journey all the way through.

COO 8

COO Planning Metrics Call Center 8

Harvard Business Review

JULY 17, 2014

This has brought agreement on a common set of ROI metrics and helped facilitate decision making about investing in short-term sales versus brand equity. In effect, analytics creates a common language between marketing and finance for the first time by allowing the two functions to clearly see marketing’s impact on financial performance.

Finance 13

Finance Marketing P&L ROI 13

Harvard Business Review

AUGUST 26, 2016

In that case, taking a financial management class before you leave your day job, or recruiting a top-quality CFO, would simultaneously assuage their fears and make your startup more likely to succeed. Having clear metrics to track progress enables you, and your critical colleagues, to gauge how you’re doing.

Career 8

Career Hedge CFO Advice 8

Harvard Business Review

DECEMBER 21, 2012

We go over the metrics in about 4 minutes, and then the VPs do "patient rounding" — they go out to the departments to look for the things we've discussed. It includes all the administrative VPs, the CFO, chief medical officer, and the chief nursing officer. Each executive visits two patients. We're usually done by 9:05.

Brainstorming 15

Brainstorming CFO Innovation Energy 15

Harvard Business Review

OCTOBER 10, 2013

The chief financial officer (CFO) role rose to prominence in the mid -1980’s as pressures for value management and more transparent investor relations gained traction. The scale and scope of this adoption effort—which involves formal training, coaching, and metrics—shouldn’t be downplayed.

Chief Financial Officer 8

Chief Financial Officer Information Technology Metrics CFO 8

Harvard Business Review

JANUARY 30, 2013

Clayton Christensen has long complained that standard financial metrics can be enemies of innovation and growth. Wouldn't want to get hung up on flawed financial metrics when there's a world to conquer. Nobody complains. Just "check in," mind you.

Training 10

Training Bond Christensen Long-term 10

Harvard Business Review

OCTOBER 11, 2011

CFO Ric Magnuson says that the change has forced managers to develop a much better understanding of the work in their departments, particularly which activities truly matter. In 2009 the organization moved to a run-rate methodology, which monitors spending quarter-over-quarter. There have been challenges.

Budgeting 11

Budgeting Chief Financial Officer Cost CFO 11

Harvard Business Review

MAY 23, 2018

But after a few discussions, it looked reasonable, specifically in terms of the financial metrics.” ” Ultimately, Nokia acquired Nokia-Siemens Networks in 2013, and started expanding the networks business, also acquiring Alcatel-Lucent in 2015.

Strategy 8

Strategy Analysis Operations CFO 8

Harvard Business Review

MAY 23, 2012

But according to Dina Dublon, former CFO at JPMorgan Chase and currently HBS professor of management practice, the empowerment and deployment of embedded risk managers was part of formal risk management at the bank well before the financial crisis.

Risk Management 9

Risk Management CIO Management Banking 9

Great Leadership By Dan

NOVEMBER 11, 2007

Over the years I’ve been looking for practical, meaningful, and effective metrics. External perception can be measured by awards, such as CEO Magazine “Best Companies for Leaders” and hundreds of individual leadership awards (CEO of the Year, CIO of the year, CFO of the Year, etc…). Company performance.

Leadership Development 127

Leadership Development Development CIO CFO 127

Harvard Business Review

DECEMBER 28, 2016

Most customer experience (CX programs) are positioned as strategic, but quickly veer away from business objectives and become simply about tracking CX metrics. They have “soft” metrics rather than real business goals. Mistake #2: Linking metrics to business outcomes. So where does it all go wrong?

Attrition 10

Attrition Metrics Net Present Value KPI 10

Harvard Business Review

DECEMBER 18, 2017

Track key performance metrics, particularly those related to value delivered rather than just cost of delivering, and iterate as you learn. Any CFO will look at multiple ways to reinvest financial capital. Using a systematic approach, create the space for them to experiment. Rethink your efficiency conversations.

Efficiency 8

Efficiency CFO Technology Competitive Advantage 8

Strategy Driven

DECEMBER 1, 2013

Complimentary Resource – Strategic Business Intelligence for HR: 6 HR Metrics No Executive Should Be Without. Complimentary Resource – The CFO’s Cheat Sheet to Compensation Risk & Reward. Relate Articles: Complimentary Resource – Emerging Trends in Project Management.

Resources 50

Resources Tools CFO Business Intelligence 50

Harvard Business Review

AUGUST 1, 2017

As the CFO told me, “We now understand this is what our future is going to look like… We’re going to have to share data across silos… We have to have digital processes that are data-driven by customers, not just our own people.” What metric matters more: engagement or inquiry? Personalize offers?

Engineering 8

Engineering Company White Paper Cooper 8

Harvard Business Review

OCTOBER 7, 2015

Despite metrics showing impressive overall company performance, the company’s capital deployment strategy was not maximizing shareholder dividends and/or buybacks. At the very least, the team should include the CEO, CFO, IRO, Board Members and General Counsel. Example: Jolly Inc.

How To 8

How To Due Diligence Strategy Proposal 8