Convincing Employees to Use New Technology
Harvard Business Review
SEPTEMBER 9, 2014
Almost any enterprise you can think of, no matter the industry or sector, is trying (or being pressured by competitors) to use new technology to harness the vast new oceans of data being generated by smartphones, sensors, digital cameras, GPS devices, and myriad other sources of information originating from customers and markets. We’ve spent an awful lot of money on technology, but I still see people working in the old way,” complained the CFO of a large hospitality company.