Radically Rethinking Health Care Delivery

Harvard Business Review

Editor's note: This post is part of a three-week series examining innovation in health care, published in partnership with the Advanced Leadership Initiative at Harvard University. Jim Champy is a consultant and author.

Where Have All the Process Owners Gone?

Harvard Business Review

Process gurus such as Michael Hammer , Jim Champy , Geary Rummler , and Alan Brache have long maintained that companies must appoint process owners to ensure that processes are improved across functions. Brad Power ( bradfordpower@gmail.com ) is a consultant and researcher in process innovation. When organizations set about improving the way the way they work, the natural tendency is for them to do it within functions.