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Radically Rethinking Health Care Delivery

Harvard Business Review

MARCH 3, 2011

Editor's note: This post is part of a three-week series examining innovation in health care, published in partnership with the Advanced Leadership Initiative at Harvard University. Jim Champy is a consultant and author. He is currently a 2011 Advanced Leadership Research Fellow at Harvard.

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Where Have All the Process Owners Gone?

Harvard Business Review

JANUARY 7, 2011

Process gurus such as Michael Hammer , Jim Champy , Geary Rummler , and Alan Brache have long maintained that companies must appoint process owners to ensure that processes are improved across functions. Brad Power ( bradfordpower@gmail.com ) is a consultant and researcher in process innovation.

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