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Where Have All the Process Owners Gone?

Harvard Business Review

Process gurus such as Michael Hammer , Jim Champy , Geary Rummler , and Alan Brache have long maintained that companies must appoint process owners to ensure that processes are improved across functions. How many times have you heard "I'm a finance person" or "I'm a marketer"?) If employees don't want to change, they have power.

Process 15