Where Have All the Process Owners Gone?
Harvard Business Review
JANUARY 7, 2011
Process gurus such as Michael Hammer , Jim Champy , Geary Rummler , and Alan Brache have long maintained that companies must appoint process owners to ensure that processes are improved across functions. Air Products, for example, tripled corporate productivity (hard profit-and-loss benefits) from 2003 to 2006, and boosted operating return on net assets from 9.5% How many times have you heard "I'm a finance person" or "I'm a marketer"?) Leadership Operations ERP