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How GM Uses Social Media to Improve Cars and Customer Service

Harvard Business Review

We recognized early that there was a wealth of information in the online vehicle owner forums, and that we should be feeding that information back into product development (in quality, engineering, and technical assistance). The CoE elevated the issue to the engineering leads. How technology is changing the way we work.

Media 8
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The Big Disconnect in Your Talent Strategy and How to Fix It

Harvard Business Review

The company better aligned the workforce mix to its strategy, by optimizing different talent acquisition channels, manager spans of control (number of workers reporting to them), and worker mobility. Educate leaders on how and why to optimize a blended workforce. That requires better integrating your HR and Procurement systems.

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We Can't Agree to Disagree

Harvard Business Review

Out of curiosity, I ran it through a search engine and what did I get? In a big company, you might be facing the tradeoffs of signing a major OEM deal that will obligate your engineering or channel management infrastructure or going for a direct sales model that will require putting people on payroll. Why is that?

Brand 15