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Managing Remote Teams: Tips and Strategies for Success

HR Digest

Remote workers benefit from having a “richer” technology, such as video conferencing or instant messaging, that gives participants many of the visual cues that they would have if they were face-to-face. By using multiple communication channels, managers can ensure that remote workers feel connected and informed.

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How GM Uses Social Media to Improve Cars and Customer Service

Harvard Business Review

People were asked about GM products, upholstery textures, colors, vehicle designs, and technology, and their feedback was incorporated into GM vehicles. How technology is changing the way we work. Weaver’s staff sent three million mailings a year to GM and non-GM customers, achieving a remarkable 25% response rate.

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Recommended Resources – An Interview with Paul Leinwand and Cesare Mainardi, authors of The Essential Advantage

Strategy Driven

Large downturns (such as this recession), technology disruptions, or regulatory shifts create discontinuities that simply accelerate the industry’s evolution toward this equilibrium state. Finally, many industries are responding to the pressures of the last few years by differentiating themselves.