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Why Consumer Tech Is So Irritatingly Incremental

Harvard Business Review

after chemicals). To produce radials, the U.S. giants basically needed to start their companies all over again — practically nothing of what they knew about producing bias-ply tires could be reused. Almost none of their patents would be useful (the tire business was the second most research-intensive industry in the U.S

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Memo to the CEO: Customers Are the Key to Growth

Harvard Business Review

In a wide variety of industries — from computers to chemical processes to a whole range of service businesses — the source for most of the commercially successful new products is customers, not R&D. Find your customer product developers. R&D and product development efforts often suffer from being isolated from customers.

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What Great Social Media Campaigns Get Right

Harvard Business Review

Today, their annual conference brings together well-known corporate innovators, such as Harvard’s Clayton Christensen, Zappos CEO Tony Hsieh and author Daniel Pink, to mix with an eclectic assortment of social entrepreneurs and devise solutions to society’s thorniest problems. Saul eventually left government to focus on BIF full-time.

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