Reshaping Leadership

Coaching Tip

New data-driven capabilities are breaking down barriers between formerly siloed business units, flattening out management structures and streamlining production processes, prompting many firms to redraw leadership roles and responsibilities, according to information-technology executives, industry analysts and management consultants. Develop Leadership Skills: A Mobile Reference Guide.

Is Your C-Suite Working As A Team?

Lead Change Blog

This is a great example of where the chief marketing officer needs to work closely with the chief information officer and possibly the Customer Services Manager so that the front, middle and back office systems all converge to deliver a seamless customer experience. Professional Development freelancers collaboration impact shared leadership

Team 175
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

5 Leadership Lessons: The Velocity Manifesto

Leading Blog

As a leader], you—not the IT department, nor the VP of IT, nor the chief information officer (CIO)—must understand, drive and be accountable for how technology is structured in order to reach the strategic goals of the operation….Technology By viewing technology construction as an artistic endeavor rather than a mechanical one, we are freed to not only build applications that have a stronger ROI, but also to do a better job of managing IT people.

CIO 239

In Defense of Meetings

LDRLB

Atlassian, a software development company based in Australia, regularly what they called “FedEx Days,” where developers drop their normally assigned tasks and work on whatever they want. Not a bland, sit around a large table meeting, but a social event with food and drinks where the developers share the end result of their 24 hours. He speaks, consults and serves on the faculty of management at Oral Roberts University’s College of Business.

Leaders Need to Work the Diagonals

Next Level Blog

One of the leaders I interviewed for the new edition was Avon’s Chief Information Officer, Donagh Herlihy.    Here’s some of what he said about his diagonal leadership strategy: I’m very informal… I build relationships and trust with peers, but I also like to know their people up and down the organization… I have lots of different informal data points. 

Is Your Company Using Employee Data Ethically?

Harvard Business

With the emergence of new information technologies, corporations can now amass and analyze unprecedented volumes of unstructured data — the data created by humans, such as the text contained in company documents, email, instant messaging, and social media. For sales and business development, this is an invaluable tool. What can individual managers do to make sure the data being collected in their organizations is being used ethically? Potter Stewart, justice of the U.S.

Why the Entire C-Suite Needs to Use the Same Metrics for Cyber Risk

Harvard Business

For instance, the general counsel thinks about the issue in terms of compliance with information security regulations such as the European Union’s General Data Protection Regulation. The chief information security officer (CISO) or chief information officer (CIO) reports the technical vulnerabilities that his or her team has successfully remediated. And the chief financial officer is looking at the potential financial impact.

A Simple Way to Map Out Your Career Ambitions

Harvard Business

My experience with even the most successful global companies is that they’re between average and poor at developing future talent. They’re often not transparent about your real needs and vague about the most effective development options. Development matters. To begin, you want to be very clear about your starting point and desired destination on that development journey — an obvious item that’s often missing from a development plan.

Here’s Why Strategy Chiefs Succeed or Fail

Harvard Business

Consider Staples, the office-supplies retailer, which had tumbled from being the market leader to being a third of the new leader’s size by 1992. The existing management team had not addressed a range of issues, including required changes to store sizes, the product range, and which geographies the company focused on. So founder and CEO Tom Stemberg hired John Wilson as head of strategy and chief financial officer. alicemoi/Getty Images.

CIO 30

How a German Manufacturing Company Set Up Its Analytics Lab

Harvard Business

This gave ZF access to top-notch expertise in data analytics and the management of information systems. While we eventually found it useful to assign a particular person to manage relations with the rest of the company, we kept the whole lab involved in project selection as the number of people working in the lab grew. But the momentum it created is something we do not want to miss”, said Dr. Jürgen Sturm, Chief Information Officer.

Using Data to Strengthen Your Connections to Customers

Harvard Business

Across industries, staff such as retail category managers, sales representatives, financial advisers, and wealth managers are awash with reports and insights that comfort their companies’ top executives and by making them feel that they are leading a “customer-centric” organization. But managers in the trenches often describe the data in these reports as unhelpful, contradictory, and distracting. Marion Barraud for HBR.

Empowering Digital Societies - SPONSOR CONTENT FROM MICROSOFT

Harvard Business

million citizens but is larger in landmass than Switzerland; as a result, many towns do not have a nearby government office. Every citizen carries a digital ID card that allows him or her to vote remotely, pay taxes with a few clicks, manage health care, and much more. A collaborative research project has launched in New Zealand to explore some of these larger questions of how governments can harness digital technologies to develop smarter, more inclusive societies.

CMOs and CIOs Increasingly See Eye to Eye

Harvard Business Review

For the past four years, Accenture has conducted an annual survey of chief marketing officers (CMOs) and chief information officers (CIOs) to understand the state of their collaboration. Both marketing and IT leaders agreed that the top five marketing IT priorities include customer experience, customer analytics, social media, corporate website, and other web application development. Collaboration IT management Marketing

CIO 12

The Dangerous Tension Between CMOs and CIOs

Harvard Business Review

At a time when many executives say that improving digital reach will be a significant differentiator for their companies, our research shows that two of the most important digital leaders — the Chief Marketing Officer (CMO) and the Chief Information Officer (CIO) — do not trust each other, understand each other, or collaborate with each other. Identify the CMO as the "Chief Experience Officer." Develop trust by trusting.

CIO 14

A Technique to Bridge the Gap Between Marketing and IT

Harvard Business Review

ING''s customer intelligence group does market research and "database" marketing — they develop sales campaigns for targeted customers. While the customer intelligence group was learning about customers'' emotions, Ron van Kemenade , the new chief information officer, was learning about ING''s IT organization. Ron van Kemenade: "Our focus on customers has led us to reduce our development cycle from months to days. IT management Marketing Operations

Just Using Big Data Isn’t Enough Anymore

Harvard Business Review

The survey gathers perspectives from a small but influential group of executives — chief information officers, chief data officers, and senior business and technology leaders of Fortune 1000 firms. 54% of firms say they have appointed a Chief Data Officer, up from 12% in 2012. Develop the right metrics.

The New CTO: Chief Transformation Officer

Harvard Business Review

In a recent article , I suggested that the role of the CIO needs to shift from Chief Information Officer to a Chief Innovation Officer, due to the massive, rapid, multiple technology-driven transformations that are occurring today. And, just as the CIO''s role needs to change, so too does the CTO''s—from Chief Technology Officer to Chief Transformation Officer. CTOs must embrace the role of Chief Transformation Officer.

CIO 12

The CIO as Corporate Psychic

Harvard Business Review

Chief information officers are expected to see deeply into the future and generate IT predictions that companies can build their strategies around. Members should be encouraged to go to nontraditional conferences, listen to webcasts, and develop position papers. Robert Plant (rplant@miami.edu) is an associate professor of computer information systems at the University of Miami School of Business Administration. IT management Information & technology

CIO 16

A Consultant’s Guide to Difficult Client Feedback

Harvard Business Review

During one of my very first consulting assignments, a colleague and I interviewed direct reports of the Chief Information Officer of a chemical company about improving project execution. Remember that it’s not about you; it’s to help the client become a more effective manager. In our case, if we had been more focused on helping the CIO deal with his need for control, rather than managing our fears, the feedback might have made more of a difference.

CIO 12

Lessons in IT Innovation From Silicon Valley

Harvard Business Review

But our recent research has taught us a lot about how management innovations can travel — in this case, from Silicon Valley tech sector companies known for their experimentation and agility in information technology (IT) management to the much older Bay Area companies who are their neighbors. The company has also beefed up its software testing and release management capabilities. This kind of open sharing of information is a hallmark of innovation in Silicon Valley.

CIO 12

A System for Speaking IT Truths to CEOs

Harvard Business Review

Over my 15 years of teaching a course on IT in health care, I've seen that for CIOs who are MDs, the skill of delivering difficult messages becomes part of their tool set for communicating effectively with senior management. Believe me, this skill comes in handy in the chief information officer's line of work: CIOs often have to tell CEOs that the large portfolios of legacy applications driving corporate operations are bound to fail sooner or later and need to be replaced.

CIO 17

Marketing’s New Digital Role Is Shortchanging IT

Harvard Business Review

Once a realm defined by its creative expression, trade shows, and glossy literature, marketing has instead become the place in the organization that pulls together all of the information necessary to find, sell to, and serve the customer effectively and efficiently. This shift blurs the lines of control as supply chain, customer relationship management, and other data systems become subordinate sources for information critical to marketing success.

CIO 12

Just Adding a Chief Data Officer Isn’t Enough

Harvard Business Review

One of the newest additions to the C-Suite is the Chief Data Officer. If you’ve decided to move ahead, then the next step is to effectively build that role into the rest of the top management team. To do so, you need clarity around how the CDO will work with the rest of the top management team as well as incentives that support collaboration across the top executives and senior managers — something that goes beyond equity compensation.

Aaker 12

How CMOs Can Work with CIOs to Gain Customer Insight

Harvard Business Review

In fact, recent research [PDF] conducted by the CMO Council, suggests that this process should start with the Chief Marketing Officer (CMO) and the Chief Information Officer (CIO). And although there are a myriad of analytical tools for generating this kind of information, CMOs are struggling to convert data into consumer insight they can use. And new technology can integrate these disparate sources of customer-related information.

CIO 14

Using Big Data to Make Wiser Medical Decisions

Harvard Business Review

As the chief information officer of a large academic medical center, I oversee four petabytes of data. The raw data were just numbers, although they helped reveal interesting information — that none of my life activities (commuting, tea drinking, work) influence my blood pressure. In short, the BP data I had gathered telemetrically at home, coupled with information in my EHR, helped my clinician and me make a wise choice about my treatment.

6 Ways to Keep Good Ideas from Dying at Your Company

Harvard Business Review

Anyone who has worked inside a large organization can rattle off a lengthy list of the things that regularly kill promising ideas: conflict with existing businesses, naysayers, management turmoil, insufficient resources. What would new product development executives or project managers in the R&D lab tell you are the organizational dynamics that ice their best ideas?

The Seven Skills You Need to Thrive in the C-Suite

Harvard Business Review

One consultant described the search for a chief information officer in these terms: “Whereas technical expertise was previously paramount, these competencies [being sought today] are more about leadership skills than technical ones.” A world-class leader must be able to hire and develop an exceptionally strong leadership team—he/she cannot succeed as a brilliant one-person player,” one asserted. Change-management. Why Good Managers Are So Rare.