Harvard Business Review

NOVEMBER 22, 2017

These COEs are responsible for innovation, transformation and process governance, and they work closely with operating units in Mexico, Brazil, Central America and the Philippines to roll them out. In the past, IT just provided direct services to the operating groups, according to Chief Information Officer Hector Calva.

Organization 9

Organization Technology Content Business Model 9

Harvard Business Review

JUNE 6, 2013

and uncovers new customer insights; it then turns to operations to translate the insights into action.and hits a wall. The people in operations are too focused on fulfilling internal requests and service agreements to worry about customers, the ones that pay real money. IT management Marketing Operations' Analytics "!)

Marketing 8

Marketing Six Sigma Agility Banking 8

Harvard Business Review

JULY 22, 2014

And expecting marketers to operate as a shadow IT department is both expensive and presents significant data-governance and operational risks. Some companies are installing chief information officers to bridge the gap, while others haven’t yet decided what action to take.

Supply Chain 10

Supply Chain CIO Chief Information Officer Budgeting 10

Harvard Business Review

NOVEMBER 22, 2017

Improving access to care, increasing workforce productivity, optimizing clinical operations, and managing population health are important—and interrelated steps. Sensitivity to operations. Close those gaps, keep them as healthy as possible,” says John Kravitz, its chief information officer.

Health Care 9

Health Care Content Chief Information Officer Organization 9

Harvard Business Review

NOVEMBER 24, 2017

An entire industry now exists to train us humans to be smarter in how we operate computers, and yet the number of cybersecurity incidents continues to rise. Most importantly, the training can help leaders be much more effective in overseeing chief information officers (CIOs), and chief information-security officers (CISOs).

Training 10

Training CIO Chief Information Officer Information 10

Harvard Business Review

DECEMBER 11, 2013

The proliferation of C-suite roles is an indication of the increasing strategic and operational complexity organizations face. One of the newest additions to the C-Suite is the Chief Data Officer. Chief Operating and Finance Officers side-step this issue given the broader power-base of their positions.).

Incentives 8

Incentives Chief Information Officer Execution Business Intelligence 8

Harvard Business Review

JANUARY 13, 2011

As chief information officer of my family, I had purchased two used 333 MHz iMac G3s with 160MB of RAM in Bondi blue for my children to play games on. cost of improving the operating systems; unfortunately, the new OS could not be loaded from the internal CD drive and required an external DVD player, which cost $120.

CIO 15

CIO Technology CFO TCO 15

Harvard Business Review

FEBRUARY 9, 2016

The survey gathers perspectives from a small but influential group of executives — chief information officers, chief data officers, and senior business and technology leaders of Fortune 1000 firms. Success stories of Big-Data-enabled innovation remain relatively few at this stage.

Chief Financial Officer 8

Chief Financial Officer Chief Information Officer Agility Execution 8

Harvard Business Review

JUNE 19, 2013

Protecting a company''s critical information is a value proposition. Trade secrets, confidential business plans, and operational security depend on it. Losing that kind of information can mean a plunge in stock price and market share. So who''s responsible for information security in your company? But security?

Company 9

Company Risk Management Chief Operating Officer Chief Technology Officer 9

Harvard Business Review

JANUARY 19, 2018

But Anderson, who had served as an independent director on the company’s board for several years, did this through having “tremendous relationships and credibility with the operating executives.” ” With Anderson’s help, Staples’ net profits grew more than tenfold over the next five years.

Strategy 9

Strategy Short-term Chief Financial Officer Chief Information Officer 9

Harvard Business Review

SEPTEMBER 17, 2012

What resources do you have to get something fixed?" —Chief Operating Officer. He earned our trust so we were much more open with him." —Chief Information Officer. We are a big company, so there's always a tendency to go with the big players. Who are your proven big-time customers?

Chief Financial Officer 16

Chief Financial Officer Chief Executive Officer Chief Operating Officer Chief Information Officer 16

Harvard Business Review

JUNE 13, 2017

Inclusive design helps inform the concept of the urban digital nervous system (UDNS), which is a metaphor (first used by Bill Gates in 1999) for the systems that regulate a city’s operations and automate its core functions.

Content 9

Content Transportation Osborne Chief Information Officer 9

Harvard Business Review

SEPTEMBER 22, 2016

In our Tech Pro Research survey of chief information officers, technology executives, and IT employees, 45% of respondents saw mobile devices as the weak spot in their company’s defenses. Android is a fragmented mobile operating system. Securing mobile devices is tricky.

Chief Information Officer 8

Chief Information Officer Follow-up Survey Execution 8

Harvard Business Review

NOVEMBER 17, 2017

At the same time, members of the C-suite are measuring their potential impact using different metrics — financial, regulatory, technical, operational — leading to conflicting assessments. The chief risk officer (CRO) looks at the problem in terms of risk transfer and cyber insurance purchased.

Metrics 8

Metrics CIO CEO Chief Financial Officer 8

Harvard Business Review

AUGUST 13, 2014

For the past four years, Accenture has conducted an annual survey of chief marketing officers (CMOs) and chief information officers (CIOs) to understand the state of their collaboration. In that time, weve tracked dramatic changes in attitudes.

CIO 8

CIO Chief Information Officer Survey Objective 8

Harvard Business Review

JULY 21, 2016

CFOs were the first functional chiefs to join, followed in the 1980s by Chief Strategy Officers (CSOs). The 1990s saw the appearance of Chief Information Officers, Chief Marketing Officers and others. Balance your inner cabinet.

Execution 8

Execution Team Committee COO 8

Harvard Business Review

AUGUST 29, 2013

Forty-five percent of marketing executives say they would prefer to enable marketing employees to operate data and content without IT intervention. For their part, IT executives believe marketers make promises they can''t keep and do not provide them with adequate information on business requirements.

CIO 10

CIO Chief Information Officer Marketing Execution 10

Harvard Business Review

NOVEMBER 2, 2018

Digital startups had begun producing virtual products that ZF did not know how to compete against, and engineers in logistics, operations, and other functions were finding that their traditional approaches couldn’t handle the complex issues they faced. ZF, a global automotive supplier based in Germany, was no exception.

Company 10

Company Project Automotive Learning-by-Doing 10

Harvard Business Review

MAY 16, 2016

I was Dean of a leading business school in Paris and Chairman of the Board of Directors of the top mobile telecom operator in Tunisia when the Arab Spring broke out, turning the already troubled Middle East and North Africa upside down. It was a hopeful moment across the region and particularly in Tunisia.

Politics 10

Politics Chief Information Officer Environment Tourism 10

Harvard Business Review

FEBRUARY 18, 2011

Believe me, this skill comes in handy in the chief information officer's line of work: CIOs often have to tell CEOs that the large portfolios of legacy applications driving corporate operations are bound to fail sooner or later and need to be replaced. CEOs don't want to hear that.

CEO 15

CEO System CIO Chief Information Officer 15

Harvard Business Review

SEPTEMBER 10, 2015

Sometimes that requires creating a separate operating structure. “We’re working on the problems that haven’t arrived yet,” says executive director Kyle Nel, who reports to the company’s chief information officer.

Venture Capitalist 8

Venture Capitalist Company Innovation Due Diligence 8

Harvard Business Review

DECEMBER 14, 2015

As the chief information officer of a large academic medical center, I oversee four petabytes of data. The idea was presented to BIDMC’s senior-management operating council and then to the Board’s IT oversight committee. Is that “big data”?

Health Care 8

Health Care Chief Information Officer Committee Early Adopters 8

Harvard Business Review

AUGUST 25, 2016

So the grocer’s chief information officer replaced the list with a more detailed one of the top 10 items in local store groups. The new group is now attracting top customer analytics talent, in part because it operates and feels like more like a startup than a blue-chip corporation, right down to its office layout.

Retail 8

Retail Banking Chief Information Officer Management 8

Harvard Business Review

MARCH 18, 2014

One consultant described the search for a chief information officer in these terms: “Whereas technical expertise was previously paramount, these competencies [being sought today] are more about leadership skills than technical ones.”

Skills 9

Skills Ethics Consultative Leadership 9