Harvard Business Review

AUGUST 22, 2012

Luke Skywalker, a salesperson for XYZ Technologies, is attending a trade show and happens to be in the elevator with Norman Bates, chief information officer at Wonderful Telecommunications. The problems are identified in brackets. Hello, Norman. How are you today [filler]? Do you have a moment to talk [filler]?

CIO 15

CIO Chief Information Officer Outsourcing Telecommunications 15

Harvard Business Review

AUGUST 8, 2013

The job of Chief Information Officer has never exactly been easy. Unfortunately, there''s a trend afoot to have CIOs report to the CFO , which relegates the position to a purely cost-centric, tactical role. Their organizations face disruption from both traditional and non-traditional competitors, and constant change.

CIO 8

CIO Succession Fast Follower Chief Information Officer 8

Harvard Business Review

JUNE 19, 2013

But when I put the question to top management, well, they''re busy — not their problem, that''s for sure — and they refer me to the chief information officer or the chief technology officer. To find out, I like to ask questions. So I knock on their doors and put the same question to them.

Company 8

Company Chief Operating Officer Chief Technology Officer Chief Information Officer 8