Harvard Business Review

AUGUST 20, 2012

You probably know how productively your company is using your physical assets, but do you know how deeply you are using the intelligence and capability of your people? At Salesforce.com, Rajani Ramanathan is the chief operating officer across the products and technology division.

Chief Operating Officer 16

Chief Operating Officer Metrics Resources Reputation 16

Harvard Business Review

SEPTEMBER 17, 2012

Or was our product not up-to-snuff versus the competition? There's a natural tendency to assume that the losing salespeople lacked sales prowess that the winner possessed or their product was far inferior in some way. Customers are never 100 percent sure they are purchasing the right product. Was it something I said?

Chief Financial Officer 17

Chief Financial Officer Chief Operating Officer Chief Executive Officer Supply Chain 17

LDRLB

MARCH 24, 2014

You know, we’re using satellite technologies at the time. I had this interview once with this guy who is this chief operating officer of this great big organization. Keeping it simple is what becomes the really hard part. SHAWN: Totally, that’s it! That’s it! What do you do?

Chief Operating Officer 60

Chief Operating Officer Innovation Learning-by-Doing Books 60

Harvard Business Review

MAY 2, 2017

” Another common misconception is that collaboration is cross-selling, the practice of suggesting new services or products, usually under another colleague’s purview, to an existing client. On the contrary, clarity about where the buck stops is one of the most critical enablers of efficient teamwork.

Chief Operating Officer 11

Chief Operating Officer Consensus How To Project 11

Harvard Business Review

JUNE 16, 2015

On the Sephora Beauty Board, community members can upload photos of their favorite “looks” with the makeup products that made it possible. Click on a product and you can make a purchase. There is concern these days about how technology is replacing our jobs and estranging our connections. High-tech and high-touch.

Chief Operating Officer 8

Chief Operating Officer Apparel Marketing Porter 8

Harvard Business Review

NOVEMBER 12, 2014

Susan Catalano, Citi’s Managing Director and Chief Operating Officer of HR, was reading the Divergent series — about a future society broken up into five social factions cultivating different virtues — around the same time she was asked to assist with an open floor plan for the HR group’s new workspace and the book influenced the end product. “We

Chief Operating Officer 11

Chief Operating Officer Open-book Travel Diversity 11

Harvard Business Review

NOVEMBER 12, 2014

Susan Catalano, Citi’s Managing Director and Chief Operating Officer of HR, was reading the Divergent series — about a future society broken up into five social factions cultivating different virtues — around the same time she was asked to assist with an open floor plan for the HR group’s new workspace and the book influenced the end product. “We

Chief Operating Officer 11

Chief Operating Officer Open-book Travel Diversity 11

Harvard Business Review

APRIL 14, 2016

Many people are stunned to learn that I didn’t meet my chief technology officer in person until 2014 — three years after he started working for me. Countless studies confirm what I’ve experienced firsthand: Remote employees are happier , more productive , and more cost-efficient than their office-bound peers.

Chief Operating Officer 8

Chief Operating Officer Chief Technology Officer Document Video 8

Harvard Business Review

OCTOBER 26, 2016

One chief operating officer I worked with was appointed to her newly created role with the expressed purpose of integrating two supply chain organizations resulting from an acquisition. Having risen through the supply chain ranks, she spent most of her time reacting to operational missteps and customer complaints.

Supply Chain 8

Supply Chain Chief Operating Officer Execution Rogers 8

Harvard Business Review

DECEMBER 20, 2016

And this is not just the superconsumers outside your organization who are passionate about your products and services. And they’re sure to have great ideas about how to improve your products and business. That’s why it’s imperative to ensure your strategy deeply resonates with your organizational culture.

Airlines 8

Airlines Energy Self-aware Learning Curve 8

Harvard Business Review

APRIL 30, 2012

The story of one such innovation, NPCI's Inter-Bank Mobile Payment Service (IMPS), shows how far ahead India is with this technology. NPCI worked with banks and co-created this product in a very short time. Balakrishnan, Chief Operating Officer of NPCI. NPCI used mobile as the channel.

Banking 15

Banking Development Wireless Chief Operating Officer 15

Harvard Business Review

AUGUST 14, 2012

political system, the business world has no rules requiring that every leader have a backup, or that every corporate chief executive has a chief operating officer. Romney would succeed or fail based on this single choice, making the number two the prime mover in the fate of the number one. Unlike the U.S.

COO 16

COO Wireless Ryan Chief Operating Officer 16