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The CFO tech pivot: embracing the right solutions to steer the course

CEO Insider

Global businesses have had a lot to deal with over the past year – forcing an increase in remote work, super-scrutinized business spending, and even the inclusion of cleaning products as approved employee expenses.

CFO 105
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How CEO leadership style can change a company

CEO Insider

Extensive research has shown that the characteristics of CEOs can have a large impact on the life and performance of an organization. For better or worse, an organization eventually starts to resemble the leader at the top and adopt their leadership style.

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3 Powerful Ideas for AI-Driven Decision-Making Leveraging Your Customer Service Data

CEO Insider

Most business decisions are made using an organization’s structured data, such as sales numbers, revenue, and growth in specific areas. However, this data doesn’t tell you what makes customers tick and how to retain, attract and please customers.

Power 137
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Three Ways to Improve your Customer Experience by Reducing Friction

CEO Insider

And how your security process may be driving customers away. It’s a common scenario these days: Your customer is returning to take advantage of your spring offers, so they go to log in, but they can’t get in right away. Your site or mobile app now requires them to verify themselves—even though they’ve been a […].

Magazine 140
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Three Ways Your Data is Leaking in Advertising and How to Avoid It

CEO Insider

Fully 62% of business leaders say their companies need to do more to protect data, according to KPMG. Surveys show more consumers are worried about unlawful data sharing, such as through online advertising, than data breaches.

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Top 5 KPIs to keep in mind for excellent customer experience

CEO Insider

You’ve put customer experience at the core of your contact center strategy, and you want to be sure that what you’re doing is on the correct track? Here are five indicators that you must be aware of in order to create a dashboard that accurately reflects your priorities, progress, and the influence of your activities […].

Magazine 145
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Building Trust in a Climate of Constant Change

CEO Insider

Two significant challenges exist for leaders in maintaining the trust of their employees. One is the reality of the old saying, “The only constant is change.” The second is effective performance management in the midst of constant change.

Magazine 136