The Cost of Ignoring Employees? 120% Of Annual Income or $0.35 / Share, Southwest Airlines Discovers
Modern Servant Leader
DECEMBER 18, 2023
In fact, prior to this incident, Southwest did not have their CIO on the executive board, leaving no voice for technology at the table. Ultimately, this lead to the costly operational failure and reputational damage. billion Income Percentage : That’s 120% of their operational income that year. Per Share Impact : Or $0.35
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