3 keys to improve your employee engagement, featured at CIO online

ReImagine Work

Our e-learning technology preserves your time as a leader and increases employee engagement by 50%.” A version of this post ran originally at CIO online, August 19, 2016. The post 3 keys to improve your employee engagement, featured at CIO online appeared first on Mary Schaefer, empowerment authority, speaker, coach & trainer for those in engineering, scientific & IT-related positions. Have you seen headlines like these?

CIO 100

The Essential CIO: Insights from IBM’s Global Chief Information Officer Study (2011)

First Friday Book Synopsis

How are technology leaders helping their organizations adapt to the accelerating change and complexity that mark today’s competitive and economic landscape? To find out, IBM interviewed 3,018 CIOs, spanning 71 countries and 18 industries. Public and private sector CIOs described both the challenges and opportunities from increasing complexity.

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Why CIOs Make Great Board Directors

Harvard Business

According to Korn Ferry unpublished data, there has been a 74% increase in the number of CIOs serving on Fortune 100 boards in the past two years. Only 31% of Fortune 100 boards currently have a director who is a CIO, even though technology is at the core of every business today. As Sheila Jordan, CIO at Symantec and director at FactSet, put it, “All companies are technology companies today. ” How should boards incorporate a CIO director?

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What the Pandemic Means for Health Care’s Digital Transformation

Harvard Business

Three key priorities identified by leading CIOs. Technology Operations Business models Healthcare Technology Digital Article

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It’s called human resources for a reason

ReImagine Work

I started out as an information technology professional. About 7 years into my IT career I realized I didn’t love the technology enough to excel over the long haul. A version of this post originally ran on the CIO online site on April 27, 2015. All Posts As Seen On cio compassion culture dignity human resources humans at workYou keep using that word. I do not think it means what you think it means. – Inigo Montoya, character from the movie, The Princess Bride.

The CIO as Corporate Psychic

Harvard Business Review

What impact will terahertz frequencies have on communication technologies? Those are the kinds of questions that CIOs get all the time. Most CIOs don't like being cast in the role of corporate psychic, but there's nothing they can do about it. So CIOs should avoid relying on just one source, no matter how well respected, and widen the range of events they attend. As an alternative, CIOs can indulge in some low-risk reverse mentoring.

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How CMOs Can Work with CIOs to Gain Customer Insight

Harvard Business Review

In fact, recent research [PDF] conducted by the CMO Council, suggests that this process should start with the Chief Marketing Officer (CMO) and the Chief Information Officer (CIO). But given that today's CMO is often the main connection between the consumer and the company, a strong relationship with the CIO can allow her to leverage technology to better understand those customers. And new technology can integrate these disparate sources of customer-related information.

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Should Your CIO Be Chief Digital Officer?

Harvard Business Review

CIOs who do great things in leading IT soon gain extra responsibilities. By helping business leaders to improve their businesses, the CIO becomes an obvious candidate to fill any open role that involves technology, process, or strong governance. Some CIOs become CIO-Plus-COO or CIO-Plus-Head of Shared Services. In the book, The Real Business of IT: How CIOs Create and Communicate Value , Richard Hunter and I coined the phrase CIO-Plus.

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The Dangerous Tension Between CMOs and CIOs

Harvard Business Review

However, a survey just conducted by Accenture Interactive (see The CMO-CIO Disconnect ) points to a downright unhealthy relationship in many C-Suites which can do nothing but damage to firms. To begin to mend the CMO-CIO relationship, it''s important to understand the source of each side''s frustrations. The CIOs believe the marketing teams often do not understand — or appreciate — data integration or IT standards.

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IT Cannot Be Only the CIO's Responsibility

Harvard Business Review

Just look at what most do: They appoint a CIO and give him or her a budget and a mandate to get on with it! Of course, this response would be fine if the challenge were merely to deploy technology (on time and to budget) and ensure it continues to function properly for as long as required. So what can a CIO be held responsible for? Technology? This only results in technology being deployed on time and to budget and works. CIOs Must Lead Outside of IT.

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The Four Personas of the Next-Generation CIO

Harvard Business Review

Five years ago, Chief Information Officers (CIOs) were on top of the world. However, a global recession and the inability of CIOs to deliver on business value have tarnished their status. Today's CIOs are under pressure to deliver on requests for innovation, cost reduction, connectivity, and a growing demand for business intelligence. Consequently, the role of the CIO will evolve. Chief "Innovation" Officers identify disruptive technologies for pilot projects.

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CIOs Must Lead Outside of IT

Harvard Business Review

The CIO paradox is a set of contradictions that lies at the heart of IT leadership. Adopt emerging technologies, while weighed down by the past. Many CIOs have buckled under the CIO paradox, while others have managed to be effective despite it. In working with these successful CIOs over the years, I have found that they all share a common set of practices, philosophies and approaches. The CIO In Crisis: What You Told Us. The Metamorphosis of the CIO.

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When Employees Are Using Software That IT Hasn’t Approved

Harvard Business

CIOs need to move their departments away from control and toward orchestration. IT Technology Digital Article

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Are We Asking Too Much of Our CIOs?

Harvard Business Review

It is all well and good — and true — to say that the role and mandate of the CIO are expanding. But too many organizations are stretching their Chief Information Officers (CIO) too thin. CIOs are being tasked with managing internal business systems, cloud-based services, big data innovation, data security, and the 24x7 needs of global customers who access company data on personal devices. Today''s CIOs must learn to balance all of these personas.

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CIOs: Scenario Planning Can Save Your Job

Harvard Business Review

It''s the rare CIO who applies scenario planning to the business of IT. Yet, in a function driven by innovation and the uncertainties surrounding the application and implication of future technologies, not using scenarios is tantamount to management malpractice. These threats and opportunities require a clear way to test how they will play out against various social, technological, and economic assumptions. For many industries, technology has become the transformative force.

How CIOs Can Change the Game

Harvard Business Review

The findings are sobering: almost half of CEOs view their CIOs as out of step with the business and about the same percentage think IT should be a commodity service, purchased as needed. It was an enlightening conversation with business strategy guru Gary Hamel , Newport News Shipbuilding''s CIO Leni Kaufman , and Walgreens'' CIO Tim Theriault, with HBR editor Angelia Herrin moderating. My view is that the CIO facing three dilemmas.

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The Metamorphosis of the CIO

Harvard Business Review

Tomorrow''s businesses will have a very different make-up, and the CIO must lead the charge in the face of these changes. The European Commission believes that digital business ecosystems are critical to Europe''s future competitive ability, and the key to realizing "this promise of fostering the development of those technologies, systems, applications and services that are critical to achieving higher growth, more and better jobs, and greater social inclusion." The Rise of the CIO.

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What Will Your Industry Look Like in 2030? - SPONSOR CONTENT FROM DELL TECHNOLOGIES

Harvard Business

Dell Technologies surveyed 3,800 business leaders from around the world to uncover their forecasts for the next decade. Live from Dell Technologies World conference in May 2018, Matthew Saleski, global enterprise account executive at LinkedIn, sits down with Dell Technologies’ Stella Low, SVP of global communications, and Ari Lightman, a professor at Carnegie Mellon University’s Heinz College to discuss an overview of realizing 2030. Stella Low, Dell Technologies.

CIO 30

The First 90 Days in a New CIO Position

Harvard Business Review

Perhaps the most exciting (and challenging) aspect of working in a progressive IT organization is the pace of technological change. Managing this rapid change and fostering innovation while "keeping the trains running on time" is the primary leadership role required of any CIO, new or old. As I approach my own new role as CIO at Harvard Business School, I''m focused on promoting a culture that provides the highest levels of service quality while enabling true agility and innovation.

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What Digital Change Demands of IT Organizations - SPONSOR CONTENT FROM DXC TECHNOLOGY

Harvard Business

And that means buying more new technology: IT organizations must adopt new platforms and processes and integrate services in new ways. Read More from DXC Technology: Is Your Company Adapting Fast Enough to Thrive in an Increasingly Digital World? In order to gain the desired flexibility while controlling costs, she advises CIOs to build not just a service platform but a set of digital services to go along with it. Information & technology Technology IT Sponsor Content

How Technology Is Changing M&A in the U.S. - SPONSOR CONTENT FROM ACCENTURE STRATEGY

Harvard Business

In a digital deal, the acquiring company pursues technologies or capabilities it does not possess. Accenture Strategy research indicates that the disruption and differentiation that digital technology can create will place it at the center of acquisition strategy for the foreseeable future. Technology can make a significant impact on the success of M&A, from enabling an accelerated and better-informed deal process to improved post-merger integration.

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Why Can't a CIO Be More Like a CFO?

Harvard Business Review

But it should be the CIO''s job. It''s time for CIOs to move beyond their roles as chief technology officers, and embrace the name with all of its implications: Chief Information Officer. At the same time, technology budgets are static or contracting, and non-IT execs want more attention to cost-cutting. The time is ripe for CIOs to take a page from the CFOs'' playbook to ensure both accountability and responsibility for information creation.

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CMOs and CIOs Increasingly See Eye to Eye

Harvard Business Review

For the past four years, Accenture has conducted an annual survey of chief marketing officers (CMOs) and chief information officers (CIOs) to understand the state of their collaboration. And 83 percent of CIOs say that they need to align and interact with Marketing. (It This change is mirrored by the 53 percent of CIOs who now put marketing IT at or near the top of their IT priorities  an 8-point jump over just one year earlier.

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Three Ways CIOs Can Connect with the C-Suite

Harvard Business Review

There is a marked dissonance between CIOs and the C-suite — a fact that we uncovered in new research conducted with HBR, The Economist, CEB, and TNS Global. We have identified the problem , which is that CEOs believe that the CIO does not understand or help with the CEO''s issues and the needs of the business. To put it simply, CIOs are not engaged in the strategic decision-making that goes on at the executive level.

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The CIO in Crisis: What You Told Us

Harvard Business Review

Our research, conducted in partnership with Harvard Business Review, The Economist, CEB (formerly the Corporate Executive Board), Intel, and TNS Global, finds that corporate leadership has lost confidence in the CIO as a strategic partner and views IT as a commodity rather than a difference-maker. Clearly the roles of CIO and the IT organization need reinvention — and that''s the conversation we''ve been having over the last few months in webinars and posts.

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Today's CIO Needs to Be the Chief Innovation Officer

Harvard Business Review

Enterprise IT as we have known it is rapidly becoming obsolete, and the traditional role of the CIO is increasingly irrelevant. As game-changing technologies transform every business process, they also give us the ability to create new products and services that were impossible just a few years ago. Therefore, the CIO''s role must shift from protecting and defending the status quo to embracing and extending new innovative capabilities. Are We Asking Too Much of Our CIOs?

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Google's CIO on How to Make Your IT Department Great

Harvard Business Review

Running an IT department is hard enough under any circumstances, but imagine doing it at one of the world''s preeminent technology companies. Your customers aren''t haplessly trying to set up their voicemail; they''re experts in technology and expect it to work. In that sense, you might think Ben Fried , Google''s CIO, has one of the toughest jobs in existence. On the other hand, few CIOs can boast a company culture as supportive of technology.

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Embracing Digital Change Requires a Clear Strategic Focus - SPONSOR CONTENT FROM DXC TECHNOLOGY

Harvard Business

Read more from DXC Technology: Digital Transformation Is Racing Ahead and No Industry Is Immune. Digital disruption is rewriting job descriptions too, especially for the CIO. Leadership teams, recognizing that technology’s supporting role has changed, have also reordered their thinking about digital leadership. Internal departments and employees were once seen as the CIO’s customers. Digital transformation requires a new breed of technology partner.

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How to Transform Your Company into a Digital Leader

Skip Prichard

agile development, DevOps) and modern technology practices (e.g., You identify five areas that require transformation: people practices, process, technology, ecosystem, and strategy. Digital Leadership. It’s not uncommon these days to see a company go from top performer to bankrupt.

CMOs and CIOs Need to Get Along to Make Big Data Work

Harvard Business Review

Variations of this Big Data story line are being played out in executive offices around the world, with CMOs and CIOs in the thick of it. CIOs, tasked with turning technology into revenue, are themselves pounding the table demanding better requirements for Big Data initiatives. In all this table-pounding is a central truth in today’s Big Data world: both the CMO and CIO are on the hook for turning all that data into above-market growth.

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Smarter Marketing: The New Partnership for the CMO and CIO

Harvard Business Review

As technology expands the way that marketing is understood, led, and practiced, there are exciting new opportunities for Chief Marketing Officers and Chief Information Officers to drive growth by collaborating and transforming their organizations. For example, in a more interconnected and intelligent world, marketers can use social media technology to deepen their connection with customers, employees, and citizens.

Welcome to Business 2.0 as Powered by New IT

N2Growth Blog

Business architects, data architects, automation framework architects and technology platform architects will be in high demand as companies begin their journey to Business 2.0. CIOs become Aggregators of Business Capabilities : What does the CIO do, when there’s no Big IT to manage? senior leadership team–charged with identifying and aggregating the technological capabilities available in the marketplace for delivery into the enterprise. Business 2.0

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How to Find and Hire the Right Digital Talent for Your Organization - SPONSOR CONTENT FROM DXC TECHNOLOGY

Harvard Business

By Dave Aron, Global Research Director, Leading Edge Forum, DXC Technology. This is especially important and challenging in the IT and digital domains, because the “artist formerly known as the IT organization” is evolving rapidly as new technologies take hold. In particular, CIOs tell us that data scientists, security experts, and enterprise architects are hard to find. The LEF is DXC Technology’s commercial think tank.

Technological Know-How Is a Job Requirement

Harvard Business Review

billion , entrepreneurial companies with technology at their core have disrupted entire industries and threatened or eliminated incumbents. A 2011 IBM study of over 3,000 CIOs revealed that CIO-CEO alignment is stronger than ever, with traditional companies aggressively investing in technology innovation. Studies confirm that technology skills will be crucial for future employment prospects. New technologies are creating new vocabularies.

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How CIOs Can Keep In Step With CEOs

Harvard Business Review

New research, conducted with HBR, The Economist , CEB, and TNS Global, reveals that CEOs believe CIOs are not in sync with the new issues CEOs are facing. CEOs also tell us that CIOs do not understand where the business needs to go and how IT should support strategic goals. CIOs need to be aware of these changes in order to keep in step with their business leaders: Goods and services are becoming rapidly commoditized.

Big Technology Change Without Big Risk

Harvard Business Review

But when the change involves a new information technology, it's harder to make incremental updates. Jointly map the work flows before you implement the technology. As Roger Chen, director of performance excellence, and Lisa Cannata, director of learning and organizational development, told me, it's vital to iron out the people and process issues before introducing the technology. Information & technology Operations SAP

Convincing Employees to Use New Technology

Harvard Business Review

Almost any enterprise you can think of, no matter the industry or sector, is trying (or being pressured by competitors) to use new technology to harness the vast new oceans of data being generated by smartphones, sensors, digital cameras, GPS devices, and myriad other sources of information originating from customers and markets. We’ve spent an awful lot of money on technology, but I still see people working in the old way,” complained the CFO of a large hospitality company.

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All Boards Need a Technology Expert

Harvard Business Review

Like almost every other major industry today, banking relies on hugely complex, enormously expensive technology. I discovered that only one bank had a board member with some direct experience in technology and in that case it was as a sales executive. Technology is the most important agent of change today; hardly any industry is immune to both its value-creating and disruptive potential. The truth is that many industries today employ outdated technology.

IT on Steroids: The Benefits (and Risks) of Accelerating Technology

Harvard Business Review

Most CIOs will benefit from this trend through increased competition, better prices, and quicker provisioning. At the same time, the trend also heightens the expectations of CIOs'' internal customers to deliver better solutions at greater speed. The newly minted CIO implemented a simple policy to curb the ever-growing cost overruns and schedule delays that plagued the company''s IT project portfolio: no projects longer than 12 months. In 1998, RIM launched the BlackBerry.

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Technology Alone Won’t Solve Our Collaboration Problems

Harvard Business Review

Sure, these technological improvements help in many ways. But more often than not, the problem we’re facing isn’t a technological one, but a social one. Teaching, consulting, and working with executives across industries and geographies has provided me with lots of evidence of a simple truth: it’s not what technology you’ve got, but how you use it. The unfortunate reality is that no matter what technology you choose, at some point it will break down.

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Technology Isn’t Enough to Empower Employees, Even in a Digital World

Harvard Business Review

While consumers are free to pick and choose the technology they will buy, the information they will access, and the degree to which they will network and with whom, managers and employees within companies are more constrained by the processes, structures, functions, systems, and technology the company invests in and deploys over time. Clearly, business managers and CIOs are lagging. How technology is changing the way we work.

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How Communities, Funding, and Technology Intersect in Smart Cities - SPONSOR CONTENT FROM DELL AND INTEL®

Harvard Business Review

First, start with the business opportunity, not the technology. Once you’ve defined the opportunity, you can then identify the information that needs to be gathered, what applications are required, and finally, the technology architecture. Where are you seeing quick wins in applying Internet of Things technologies to smart buildings? Those are the kind of savings for which every CIO is looking.

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How I Learned the Hard Way That Aging Technology Is Expensive

Harvard Business Review

Companies love to stretch out their investments in existing technology as long as possible, a policy whose faulty logic I recently rediscovered in my role as CIO. That's because, like many CIOs, I hate buying technology that loses a significant part of its value as soon as it's delivered. In 2011, CIOs of organizations large and small are going to face decisions about whether to keep old systems or upgrade.

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