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How to Hold onto Your Customers in a Crisis

Leading Blog

S UBSCRIPTION-BASED businesses seem to be the most resilient during this time of crisis. To hang onto customers during a crisis, you need to build a forever transaction with the people you serve. Your team has to know what your “ forever promise ” is—the organization’s commit-ment to customers that justifies customer loyalty.

Crisis 330
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How The Best Leaders Are Already Planning Past The Crisis

Lead from Within

When a crisis disrupts the usual order of things, leaders can’t settle for just dealing with what’s in front of them today. Here’s how you can emulate the best leaders in planning through crisis. As a crisis is unfolding, you’re learning something new in every moment. Gain commitment from your people. Brainstorm.

Crisis 217
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Leading Thoughts for November 16, 2023

Leading Blog

Whatever the crisis, the Self-Aware remain even-keeled and committed to the goal.” Knowing yourself comes with a guaranteed pinch: (or more) of humility, so when a self-aware person is faced with a challenge, they can decenter themselves from the issue.

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First Look: Leadership Books for April 2024

Leading Blog

Bringing your authentic self to your leadership takes courage and commitment, but you reap profound benefits from heart-led generous acts. Reyes Today’s institutions are facing a serious, global crisis that threatens to destroy how we work, live, serve, and play. No, it’s not a health or financial crisis; it’s a leadership crisis.

Books 280
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How I’m Committing To Evolve

Reality-Based Leadership

Until this past week, I was working to bring you the most relevant support I could to help you thrive during a world health crisis. I am committing to bring you resources (find them at the bottom of this post) that I hope will help as you self-reflect on your part in this current situation. I need to live my values out loud.

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quickpoint: Responsibility Develops Power

Leading Blog

Every man is a stranger to his greatest strength, his mightiest power, until the test of great responsibility, a critical emergency, or a supreme crisis in his life, calls it out. Below are thoughts adapted from that essay that are as relevant today as they were when they were written. Let your work express yourself.

Power 279
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Crisis Management Essentials

Tanveer Naseer

After reading his new book, Reputation Rules: Strategies for Building Your Company’s Most Valuable Asset , I invited Daniel to share his insights on crisis management and its impact on an organization’s reputation with my readers. Business, it seems, has entered the age of crisis. Second, the crisis is misunderstood.