Lead Change Blog

OCTOBER 4, 2017

Not if your company is truly committed to driving business outcomes like higher customer return/retention rates, deeper relationships, a larger share of wallet, and increased referrals. Even an Uber driver whose customer ratings fall below a 4.5 on a 5-point scale, loses his or her license to represent the Uber brand. But hold on.

Customer Loyalty 228

Customer Loyalty Forrester Loyalty McKinsey 228

Lead Change Blog

OCTOBER 4, 2017

Not if your company is truly committed to driving business outcomes like higher customer return/retention rates, deeper relationships, a larger share of wallet, and increased referrals. Even an Uber driver whose customer ratings fall below a 4.5 on a 5-point scale, loses his or her license to represent the Uber brand. But hold on.

Customer Loyalty 150

Customer Loyalty Forrester Loyalty McKinsey 150

HR Digest

DECEMBER 10, 2023

According to an article by CNBC , Forrester Consulting found that 49 percent of employees were fearful of discussing their mental health at work for fear of losing their jobs. Even if that number does not seem large to you, consider that nearly 12.7 Work fluctuations are inevitable but the responses to them need to be just as quick.

Forrester 98

Forrester Follow-up Absenteeism Stress 98

Strategy Driven

NOVEMBER 6, 2012

We believe the strength of our country rests with our commitment to freedom. Complimentary Resource – Forrester Report: E-Signatures Q&A. To protect this right, we must give of ourselves and our time by voting in our free elections. All the Best, StrategyDriven Contributors and Staff.

Forrester 50

Forrester Newsletter Price Article 50

HR Digest

JANUARY 19, 2023

Emily Forrester: Workiva’s values-based culture is really what drives our success as an award-winning place to work. All of these things tie back to that sense of commitment to one another, to work together on a mission everyone believes in – the sense of connectedness and being a part of something bigger than yourself.

Motivation 59

Motivation Forrester Succession Human Resources 59

Skip Prichard

JULY 19, 2021

Taking care of your staff by showing them respect significantly increases commitment and engagement. That boss was Admiral Forrest Faison, and he was Commander, Navy Medicine West (NMW). For me – and most leaders – being respectful to your staff is easier when things are going well.

Leadership 132

Leadership Crisis Learning-by-Doing Team 132

Harvard Business Review

SEPTEMBER 20, 2016

As Forrester’s July 2016 Hunting Insider Threats report states, “Insiders are people, not computers. This work resulted in a new insights regarding the signs and symptoms of insider risk. For example, disgruntlement was identified as playing a central role in actual malicious insider communications.

Forrester 8

Forrester Shaw Absenteeism Analysis 8