Harvard Business Review

AUGUST 29, 2017

The Japanese employees, while already fluent with Japanese concepts such as kaizen (improvement) and omotenashi (hospitality), struggled to become proficient in English. In his mind, both cleaning rituals demonstrated commitment and responsibility to a particular place. Two groups had the steepest learning curve in particular.

Succession 15

Succession Globalization Tacit Knowledge GDP 15

Harvard Business Review

OCTOBER 4, 2013

This is possible because our employees are resourceful and have an innovative mindset, and we create the right climate for them by continuing our commitment to R&D across games products, systems, and interactive technology,” Bally Technologies’ President and Chief Executive Officer Ramesh Srinivasan told us.

Technology 8

Technology Innovation Kaizen Chief Executive Officer 8

Harvard Business Review

MAY 5, 2016

Commitment to efficient value creation invariably inspires more thoughtful investment in the quality — not quantity — of staff. Organizations need to move away from externalizing traditional “kaizen” and move toward innovatively internalizing how customers define and describe successful UX.

Levitt 8

Levitt Disaggregation Kaizen Call Center 8

QAspire

JANUARY 27, 2013

This book also touches upon applicability of essential lean concepts including Gemba and Kaizen in building a high performance organization. Every leader who is committed to excellence will find this book useful. - – - – -. Organizations are not machines – they are fundamentally and irreducibly made up of people.”.

Organization 149

Organization Kaizen Review Bottom-up 149

Harvard Business Review

APRIL 11, 2013

It''s that faith in a kind of kaizen -in-all-things that has led to innumerable technological, organizational, and social advances in the corporate world. Sixty years ago, it was important to keep commitments because there was often little opportunity to reschedule on the fly. It keeps us focused.

Kaizen 10

Kaizen Fashion Participative Technology 10

Harvard Business Review

MAY 28, 2015

That’s important, not because I think MBAs should be more like SEALS—I don’t—but because real-world excellence requires more than commitment to educational achievement. A kaizen—continuous improvement—ethos is one thing. ” In other words, training divorced from excellence is mere compliance.

Training 8

Training Education Incentives Leadership 8

Harvard Business Review

OCTOBER 27, 2014

Many change leaders use Six Sigma , Kaizen , and Lean for continuous improvement. If you’re a manager eager to transform yourself into a change leader, the first step is finding or making sure you are fully committed to the work you’re doing, personally and professionally. Planning how to accomplish the change.

Middle Management 13

Middle Management Six Sigma Taylorism Taylor 13

Harvard Business Review

JUNE 13, 2013

That acquisition signaled IBM''s global commitment to become more of a professional services firm. At Australia''s Amplify Festival , former IBM Chairman/Europe Hans-Ulrich Maerki observed that one of the most important organizational and cultural shifts that occurred in the aftermath of IBM''s $3.5

Ulrich 9

Ulrich Kaizen Innovation Competitive Advantage 9

Harvard Business Review

JUNE 21, 2016

The company lost the trust of its frontline employees, the commitment of its travel agent partners and the loyalty of its passengers, who increasingly switched to other vacation sources. Eventually, feeling it had no other option, the company adopted a low-cost strategy on the outside: last-minute price-cutting.

Company 9

Company IPO Price Loyalty 9

Harvard Business Review

OCTOBER 30, 2015

As an MBA, I had become fascinated with Kaizen and other process-improvement techniques. If everyone is committed, in my experience it removes the fear of being singled out — there’s mutual accountability, which is the basis of great teamwork. Aiming for gold was too daunting.

Kaizen 8

Kaizen Critical Success Factor Competitive Advantage Brainstorming 8

Harvard Business Review

JANUARY 21, 2016

Assuring enjoyable in-flight experiences is a necessary but not sufficient core cultural commitment; crews are expected to recommend “passenger experience” improvements. Another clear difference is that these kaizen efforts, unlike their Japanese predecessors, are more customer-in than internal-process-out.

Innovation 8

Innovation Company Kaizen KPI 8