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The Big Picture of Business – Quality is Important for Business: Real Quality vs. Arbitrary Metrics

Strategy Driven

Willingness requires complete and never-ending commitment by management. Without employee communications, suggestion boxes, publications, training videos, speeches and other professionally prepared instruments, the company is fooling itself and its customers about the commitment to quality. Business Strategy Steers the Quality Process.

Quality 50
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Transforming a Management System – A Case Study From the Madison Wisconsin Police Department

Curious Cat

Employee information sessions are held on the transformation, why it is needed, how it will take place, and what it will look like when it is in place — every department member attends, sworn and non-sworn employees and the chief personally teaches each session demonstrating the importance of this and his commitment. Year seven.