Patience in Japan

Harvard Business Review

This is one reason why Japanese companies tend to look out for the welfare of their employees in such an effective fashion. Consider the reports of my HBS colleague Hiro Takeuchi, a Japanese national who was working in Tokyo last week when tremors hit the city. There was no pushing and shoving, Takeuchi reported, no honking of car horns, even in long waits for a tank of gas. All this makes for a case study of the moral courage of ordinary Japanese citizens in times of crisis.