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Sometimes Cutting R&D Spending Can Yield More Innovation

Harvard Business Review

The chart may appear to show merely that Cisco’s patent filings lagged its R&D spending by three years, but in fact the decline in spending and the rise in patents were part and parcel of a deliberate strategic shift by the company in 2001. So what was going on?

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Use Big Data to Create Value for Customers, Not Just Target Them

Harvard Business Review

There is no sustainable competitive advantage in chasing the next buy. To build lasting advantage, marketing programs that leverage big data need to turn to more strategic questions about longer term customer stickiness, loyalty, and relationships. Insight Center. Measuring Marketing Insights. Turning data into action.