A Better Metric for the Value of a Worker Training Program

Harvard Business

We need to adopt something similar to a “total cost of ownership” (TCO) analysis. Now common in industry, TCO considers both direct and indirect costs over time. Applying a form of TCO to workforce programs makes sense because, instead of concentrating on inputs (in the form of spending), this approach emphasizes outcomes (in the form of long-term results).

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How I Learned the Hard Way That Aging Technology Is Expensive

Harvard Business Review

Then the family's CFO, my wife, who also happens to be a CPA, demanded to know their TCO. Companies love to stretch out their investments in existing technology as long as possible, a policy whose faulty logic I recently rediscovered in my role as CIO. As chief information officer of my family, I had purchased two used 333 MHz iMac G3s with 160MB of RAM in Bondi blue for my children to play games on. Actually, "used" doesn't quite convey it: They cost $29 each.

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