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Small Gestures of Trust Build Great Results

Let's Grow Leaders

I was attending a breakout session on social media strategy at the International Customer Service Association conference, when the presenter asked, “who allows their reps to have Facebook on their work computers?” This is not the norm in the call center space, but one guy raised his hand.

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Why Storytelling Matters In Today’s Leadership

Tanveer Naseer

Granted, in this digital age of text messages, emails, video conferencing, and social media, storytelling as a communication tool can seem a bit quaint, harkening more the image of people sitting around a campfire sharing stories than around a conference table trying to figure out the next steps of a new initiative or how to resolve a current issue.

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Top Ten Pitfalls to Avoid When Going Social in the Business World.

Strategy Driven

If you were to make a list of up-and-coming business trends, social media strategies would probably be near the top. Actually, scratch that “up-and-coming” part – social media is already here. Quite literally, it’s my job to be social media savvy. Of course not.

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HBR's Best Videos, Infographics, Podcasts, and Slideshows of 2011

Harvard Business Review

The video, an interview about his agenda-setting article, " Creating Shared Value ," kicked off a year of revisiting our current economic system across our book , blog , and magazine channels, and it produced some of our best rich media features: Illustrated timeline. Turn Customers into Promoters. Social Media's Untapped Power.

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