Saving Face: How to Preserve Dignity and Build Trust
Skip Prichard
JUNE 16, 2020
Soon, the company’s COO planned a meeting with Jeff and his team. The COO walked in. The COO broke the tension with one sentence: “I don’t care about the theft.” The COO said, “I only want to know that you plan to review the process and fix it. Jeff returned to his job with renewed energy.
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