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Stop Letting the Latest Trend Dictate How You Run Your Company

Leading Blog

Then prepare to be surprised: Your CEO, CFO, and COO may very well give different answers. Listening to your staff will establish trust among peers, managers, and higher-ups, which leads to loyalty and engagement. So, when thinking about your employees and talent strategies, that’s where you must start: at the top.

Trends 350
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Saving Face: How to Preserve Dignity and Build Trust

Skip Prichard

Soon, the company’s COO planned a meeting with Jeff and his team. The COO walked in. The COO broke the tension with one sentence: “I don’t care about the theft.” The COO said, “I only want to know that you plan to review the process and fix it. Jeff returned to his job with renewed energy.

COO 108
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36 Lessons for Business & Life from Trillion Dollar Coach Bill Campbell

Leading Blog

He coached many others including Sundar Pichai, CEO of Google, Dan Rosensweig, CEO of Chegg, John Hennessy, former President of Stanford University, and Sheryl Sandberg, COO of Facebook. When things are going bad, teams are looking for even more loyalty, commitment, and decisiveness from their leaders. Move on as fast as possible.

Consensus 239
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A Step-by-Step Plan to Improve CMO-COO Collaboration

Harvard Business Review

”) Delivering a consistent experience on the most common customer journeys is an important predictor of overall customer experience and loyalty. The CMO and COO are the natural partners for turning this around. Here are our recommendations for how CMOs and COOs can develop a more collaborative working relationship: 1.

COO 8
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When Stress Goes Up, Perspective Goes Down

The Idolbuster

Lobo, the high integrity executive we met in Chapter 4 who was demoted after a year as COO, even though from an objective standpoint the company met an aggressive set of revenue and product launch targets. Chapter 6: Corporate Culture -The Invisible Hand of the Company Part 6. In the last post , Harry T.

Stress 40
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When Can’t a Leader Change The Culture?

The Idolbuster

Lobo went from from being a successful CEO to feeling “bruised and battered” as COO at a larger company. ” Bain executive Frederick Reichheld outlines eight steps towards changing company culture in his book The Loyalty Effect , a process that takes years. Chapter 6: Corporate Culture -The Invisible Hand of the Company Part 7.

Meyer 41
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How to Bounce Back After a Failed Negotiation

Harvard Business Review

Sebastian Dupéré, the head of a Montreal-based steam cleaner company with sales in six countries, knew that his COO was one of his most valuable employees. ” When the COO walked, it was a wake-up call. . ” When the COO walked, it was a wake-up call. And the more trust you have, the more loyalty you have.”

COO 8