Don’t Trust Your Company’s Reputation to the Quants
Harvard Business Review
AUGUST 4, 2014
Qualts tend to come to the fore in moments of crisis because, if the rankings of BP, AIG, and Goldman are any indicator, failing to lead well through a crisis carries a price that endures. It should be no surprise that most “best practice” crisis-recovery examples (e.g., P&G, Exxon, J&J) show organizations shifting to fully integrated risk-management platforms, which build reputational considerations into the full “supply chain” of risk-based decision making.