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The Scale of the Climate Catastrophe Will Depend on What Businesses Do Over the Next Decade

Harvard Business Review

The scientists put out a helpful document with FAQs , but in short, the primary takeaways are these: While the world has already warmed 1.0°C But that has to change in the face of this crisis. ” but through a lens that recognizes an urgent global climate crisis. °C (1.8°F) °C (2.7°F)

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Scaling Customer Service as Your Startup Grows

Harvard Business Review

Start sending automated alerts to customer success managers when customer behavior indicates churn potential or upsell opportunity, automate your implementation workflow, maybe even build a chatbot to start helping you answer some FAQs. Consider hiring a “customer operations” person to focus on automation full-time.

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